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The Ultimate Question 2.0 Book Review

Management Consulted

Our awesome intern Preeti is back to bring you her unbiased review of a very unique book: The Ultimate Question 2.0 – How Net Promoter Companies Thrive in a Customer Driven World , authored by Fred Reichheld (from Bain and Co.). INTERESTING BOOK INSIGHTS. I mentioned earlier that this book is a 300-page article on NPS.

Bain 100
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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

His work has taken him to over 20 countries in four different continents, and he is the author of several consulting and leadership books as well as a regular contributor to Forbes.com and the Harvard Business Review. Inside the world of organizational development, Ron quickly learned that being an agent of change is a real challenge.

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Don’t Be Tyrannized by Old Metrics

Harvard Business

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70
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Best Business Books 2018: Strategy

Strategy+Business

These are key questions for anybody charged with developing strategy for a large organization. And these key questions are answered with clarity and verve in this year's best business books on strategy. And how can you set goals and objectives effectively to make sure your company succeeds?

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The Impact of CEOs on Strategy

LSA Global

return on sales, return on assets, and market-to-book ratio) can be directly attributed to the decisions and strategies implemented by the CEO. Balancing Stakeholder Interests we know from action learning leadership development program participants that CEOs face the challenge of balancing diverse stakeholder expectations.

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How to Be More Productive Without Burning Out

Harvard Business

To give more rigor to our meetings, we decided to define a metric for our productivity: average weekly hours worked. But we saw, for the first time, that our previous work habits – developed unintentionally or copied from others — had cost us a lot of time. Define a metric. For me, it was average weekly hours worked.

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How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

See my pairing, swarming, and mobbing post or the Project Lifecycles book.) That's not product development—and that's the first place we get stuck with Economies of Scale thinking. Product development requires teams who can learn together. Ignorance of the flow metrics. Even though value is a much better way to manage.

Metrics 63