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Their study’s methodology included a questionnaire and casestudies. Leaders who are genuine not only act the part but also declare their values, ethics, and standards quite clearly. Furthermore, Daniel Goleman’s work with emotionalintelligence suggests that a key competency is “people skills”.
Consider GM as a casestudy. According to management studies, a key reason leaders derail is that they do not communicate well. According to Dr. Travis Bradberry, CEOs and other executives have the lowest emotionalintelligence skills of all management levels. Customer loyalty generates sales growth and profit.
Their study’s methodology included a questionnaire and casestudies. Leaders who are genuine not only act the part but also declare their values, ethics and standards quite clearly. Furthermore, Daniel Goleman’s work with emotionalintelligence suggests that a key competency is “ people skills”.
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