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Transforming Customer Experiences: Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Transforming Customer Experiences draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm or a customer service or sales team. “This case study may change the way you think about thinking,” says Buell.

Education 102
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30 Best Consultant Websites & Why They Have Them (2022)

Tsavo Neal

For me, I can pick up the phone and my sales process from that point onwards is about qualification and some negotiation, but you’ve got to start with lead generation. In fact, my website is my secret 24/7 sales agent. Nigel Green – Sales Consultant Writing is a window to the mind. My site has a lot of videos.

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Scaling Change

Brimstone Consulting

CASE STUDY. Senior leaders from across the organization join the workshops as guest speakers to share their teachable point of view and engage in Q&A. The program is led by the leader, while Brimstone supports the Vice President by coaching, facilitating workshops, developing agendas, and other activities as needed.

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Driving Performance and Profitability in the Service Sector - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

“This case study may change the way you think about thinking,” says Buell. Achieving Breakthrough Service draws upon the latest research and insights to equip senior managers with a new toolkit for leading and managing a professional services firm, customer service or sales team.

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The Problem with Saying “My Door Is Always Open”

Harvard Business

Our two-year research study , including interviews with over 60 senior executives, as well as workshops and case studies, illuminates a glaring blind spot: We simply don’t appreciate how risky it can feel for others to speak up. This is because, if we are in a powerful position, we often take power for granted.

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7 Factors of Great Office Design

Harvard Business

It can serve as the basis of a design visioning workshop with a larger group about how and where people work and how they would envision working in new ways in the future. To illustrate how this all plays out on a larger scale in real companies, here are two mini case studies from businesses we’ve worked with.

Exercises 130
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The Importance of Sales Training Reinforcement

LSA Global

Sales Training without Reinforcement Should Be Unacceptable. Based upon over 800 sales training measurement projects, we know that sales training by itself – even if it is highly customized – only changes the on-the-job behavior and performance of 1-in-5 sales reps. Sales training reinforcement.

Sales 28