LSA Global

SEPTEMBER 28, 2017

The cardinal rule of employee engagement surveys: don’t ask for employee feedback unless you are determined to follow through with meaningful actions and answers. Curiosity vs. Action Driven Surveys. Surveys driven simply by curiosity only raise employee hopes that things will improve. Focus on Implementation First.

Survey 34

Survey Metrics Culture Leadership 34

Harvard Business

NOVEMBER 23, 2016

We performed pulse surveys quarterly after every town hall meeting at Saint Anthony Hospital. The questions were developed by Press Ganey, the healthcare survey company, and were related to employee engagement. And we continued to take the temperature of the organization by conducting surveys on employee engagement and culture.

How To 70

How To Healthcare Operations Leadership 70

LSA Global

JULY 14, 2022

Are Employees or Leaders Afraid of Change? Most change management consulting experts assume that employees have a natural resistance to change. Data from our change management simulation backs up that claim. But are leaders afraid of change? Do you have enough effective change leaders ?

Change Management 36

Change Management Leadership Metrics Culture 36

LSA Global

FEBRUARY 11, 2019

While team reorganizations sound like a relatively fast and concrete way to solve complex problems, a recent McKinsey survey found that over eighty percent fail to deliver the desired benefits on schedule. Keeping up with the fast pace of external change. Aligning confusing or contradictory goals, roles, scope and success metrics.

Metrics 38

Metrics Culture Leadership Efficiency 38

LSA Global

APRIL 4, 2022

The pandemic has forced companies to initiate profound changes to their customer experience and their employee experience to survive and thrive. Customer Experience Transformation Transforming your customer’s experience is far more comprehensive an effort than just musing about customer behavior or surveying a slice of your market.

Metrics 36

Metrics Comparison System Agile 36

LSA Global

DECEMBER 1, 2021

Strategy without Action Is Just Wishful Thinking Despite the time and effort leaders put into crafting a clear business strategy , one of the most distressing statistics, is that, according to a recent IBM survey, 90% of strategies fail to meet expectations. Are change mindsets where they need to be?

Strategy 36

Strategy Strategy Strategy& How To 36

Harvard Business

DECEMBER 13, 2016

They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics. prior focus groups, surveys, and Press Ganey data). Team members identified a clinic and met with its leaders to pitch the project.

Case Interview 70

Case Interview Insurance Insurance System 70

Harvard Business

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.

Change Management 73

Change Management Data Company Management 73