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For example, the global chemical company Chermours used process mining to analyze their order-to-cash process: It took the process mining effort four months to uncover how the actual process was performing (not just what the ERP documentation stated). I’m sure it does more efficient.
While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, processimprovement, and patient experience more than offset these. There have been a few cases where it appeared that a patient was gaming the system, but we haven’t seen blatant abuses of the initiative.
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