Kates Kesler

JUNE 29, 2020

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept. For a simple comparison, consider this sports team analogy.

Metrics 100

Metrics Sports Enterprise Comparison 100

Tom Spencer

OCTOBER 11, 2024

In an era where environmental consciousness is increasingly becoming a priority, companies worldwide are rethinking their supply chain strategies to minimize their environmental footprint. We’ll also look at case studies of companies leading the way in sustainable supply chain management.

Case Studies 78

Case Studies Case Study Transportation Efficiency 78

Markovitz Consulting

MAY 19, 2021

We can argue over specific metrics, but we’d all agree that we have to account for physical as well as mental/emotional health. As with individuals, there will be disagreement over metrics, but clearly we have to consider financial performance, internal stakeholders (employees), and external stakeholders (community). They do both.

Company 124

Company Balance Sheet Metrics Engineering 124

Tom Spencer

SEPTEMBER 10, 2021

They have an operating budget based on the amount of their grant. All industries use numbers and metrics to describe performance, measure trends, and allocate status. Using the metrics for decision making. The first step to understanding a new set of metrics is to put them into context. Understanding the calculations.

Metrics 88

Metrics Industry Benchmarking How To 88

Harvard Business

OCTOBER 25, 2018

The debate about superstar firms and superstar effects has been intensifying, partly in response to the rapid growth of global US tech companies. To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To Apexphotos/Getty Images.

Industry 132

Industry Company Metrics Real Estate 132

Tom Spencer

OCTOBER 13, 2023

In this article, we will explore the importance of profitability ratios and valuation metrics that are crucial when analyzing banks. There are seven key profitability ratios and two valuation metrics that it is important to understand. It is not a useful metric for comparing different business lines.

Metrics 88

Metrics Banking Balance Sheet Efficiency 88

LSA Global

JULY 1, 2024

Knowing what CEOs should measure for strategic success is crucial for making informed decisions and steering the company to where it wants to go in a way that makes sense. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70

Metrics Retail Sales Automotive 70

Epicflow

JANUARY 30, 2025

Still, effective project management requires more than profound knowledge and expertise: it demands the right tools to streamline processes, enhance team collaboration, and enable efficient decision-making everything you need to reach your companys strategic goals. Tools for prioritizing projects based on strategic value and urgency.

Tools 130

Tools Software Efficiency Resources 130

Harvard Business

MAY 24, 2017

Today’s executives spend a lot of time managing the balance sheet, despite the fact that it doesn’t represent their company’s scarcest resource. The average company considers only about 15% of its employees to be difference makers. Vincent Tsui for HBR. Financial capital is relatively abundant and cheap.

Management 134

Management Company Balance Sheet Talent 134

Harvard Business

APRIL 5, 2017

The McKinsey Global Institute, in conjunction with FCLT Global, recently released research stating that long-term-oriented companies perform better than those that focus on short-term results. While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex.

Metrics 99

Metrics Study McKinsey Cash Flow 99

Harvard Business

MAY 24, 2016

Many companies go to great lengths every year or two to determine just how motivated their work force really is. More recently, online sites such as Glassdoor and Vault let HR managers view anonymized praises and complaints about their company from employees and former employees – comments the whole world can see. Insight Center.

Metrics 132

Metrics Survey Software Operations 132

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images.

Company 134

Company Strategy Strategy& Strategy 134

Harvard Business

DECEMBER 17, 2018

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 131

Company Agile Training Training 131

Harvard Business

SEPTEMBER 27, 2018

Fintona Financial (not the company’s real name) had a problem. The more calls they received, the more operators they needed, and the more their margins eroded. They had built their business on customer experience — so, poor NPS scores could be the death of their company. Peter Mason/Getty Images. ” Yeah, ouch.

Company 132

Company Metrics Financial Benchmarking 132

Epicflow

JUNE 10, 2024

In addition, their focus on effective resource allocation, stakeholder engagement, and change management contributes to enhanced operational efficiency, increased agility, and improved project outcomes. Also, a CPO makes sure that a company is capable of applying diverse PM methodologies and executing a variety of projects.

Resources 157

Resources Methodologies Efficiency Metrics 157

Harvard Business

DECEMBER 29, 2016

Companies can warp their own ethical climate by pushing too much change from the top, too quickly and too frequently. The lure of incentives are a problem in boardrooms too: Bonus payments and executive share schemes are often based on short-term business metrics, which can be counter to long-term success. Cross-cultural differences.

Ethics 134

Ethics Company Emotional Intelligence Study 134

Markovitz Consulting

FEBRUARY 4, 2019

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. Last week , I wrote about how kaizen events can disrupt daily operations and overburden employees. Some changes in metrics are just noise in an otherwise stable system.

Metrics 124

Metrics System Operations Trends 124

Tom Spencer

NOVEMBER 15, 2024

Use concrete metrics to demonstrate your contributions, such as cost savings, revenue growth, or operational improvements. For example, some of my peers at my MBB firm took on internal rotations as Chiefs of Staff for senior leadership, gaining unique insights into global consulting operations.

Consulting 60

Consulting Finance Nonprofit Transportation 60

Clarity Consultants

APRIL 26, 2023

While developing learning and development (L&D) strategies for their organization, many company leaders are introduced to the concept of instructional design. Instructional designers are professionals who focus on creating and delivering learning products, such as company training and coursework for educational institutions.

Education 162

Education Training Training Methodologies 162

Harvard Business

APRIL 6, 2017

However, although there aren’t any dominant players, there are social network companies seeking to stake out “high-quality” territory. Similarly, Facebook doesn’t specialize in purveying journalism, even though almost every news company posts articles on Facebook.

Media 127

Media Metrics eBook Software 127

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. Given that the service department is a cost center in most companies, service leaders have long relied on AHT as a critical lever for keeping staffing levels, and therefore costs, in check. Related Video.

Metrics 123

Metrics Video Fashion Report 123

Effective Managers

FEBRUARY 4, 2022

Session 2: Metrics vs Strategy. Input metrics are essential as these metrics are leading indicators of your eventual output metrics and results achievement. They have a significant tendency to focus on outcome metrics instead of their company strategy. Learn more about Session 1 and register here: [link].

Metrics 130

Metrics Strategy Strategy Strategy& 130

Consulting Matters

APRIL 13, 2023

This job involved visiting their resorts in New York, Orlando, Las Vegas, and Hawaii, until the company was acquired by Blackstone. His company had the idea of counseling people virtually before the pandemic and started by focusing on reducing veteran suicides. He is also the author of The Surpassing Life: Deep Personal Excellence.

Consulting 156

Consulting Finance Turnaround Healthcare 156

Harvard Business

JULY 6, 2017

The EU’s case asserts, among other things, that Google unfairly exploits its dominance in search engines and smartphone operating systems to restrict competition in shopping services, ad placement services, and smartphone app store markets. Google has appealed and is now preparing its defense.

Company 118

Company Engineering Operations Construction 118

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Harvard Business

OCTOBER 10, 2017

Bernstein studied assembly-line performance at a company he called “Precision.” Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely.

Metrics 134

Metrics Engineering Operations Sales 134

Harvard Business

APRIL 13, 2017

It’s just one of several stories of late that have cast the company in a poor light. Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In discussing this topic with executives, I first provide a couple of examples. following the introduction of checklists.

Airlines 189

Airlines Efficiency Study Operations 189

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. Rather than requiring less short-term information, we believe the key to combating short-termism is to encourage companies to share more information about their long-term plans.

Metrics 125

Metrics Financial Marketing Trends 125

Harvard Business

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. And so I get asked questions like “What evidence can I provide that doing the right thing will make or save a company money?” Metrics Are Not Your Friends. Let’s be clear.

Ethics 135

Ethics Metrics Energy Financial 135

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. You need metrics that tell you how well your game plan is being executed — metrics that all of your players can organize around.

Strategy 133

Strategy Strategy Strategy& Metrics 133

Harvard Business

JUNE 14, 2016

Last week, at an internal Cisco meeting, the company’s VP of Supply Chain, John Kern, proudly reported that the project had identified ways to cut energy use by approximately 30%, which will likely save $1 million per year. Operations in a Connected World. The technologies and processes that are transforming companies.

Energy 70

Energy Company Operations Metrics 70

Harvard Business

AUGUST 3, 2018

In a recent HBR article , we claimed that modern digital companies such as Uber, Facebook, and Alphabet play an increasingly important role in the economy, but their financial statements fail to capture company’s main value drivers. Many of these metrics are disclosed in Facebook’s financial statements.

Financial 70

Financial Report Company Metrics 70

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., What not to do. Your goal is success.

Metrics 131

Metrics Engineering Efficiency Operations 131

LSA Global

DECEMBER 2, 2024

Researchers at the University of Georgia and Penn State found that up to 45% of a company’s performance (i.e., By setting the tone at the top, the CEO establishes the core values, behaviors, and performance expectations that guide decision-making and operational priorities. Are CEOs worth it?

Strategy 69

Strategy Strategy& Strategy Leadership 69

Tom Spencer

FEBRUARY 1, 2020

In the methodology upheld by Kennedy as well as Consultancy.org, Management Consulting is a collective term used for all services that fall under Strategy Consulting, Operations Consulting and HR Consulting. Operations Consultants: Operations consultants are consultants who help clients improve the performance of their operations.

Consulting 135

Consulting Operations Financial Real Estate 135

Harvard Business

MAY 25, 2017

On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank , revolted. Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care.

Financial 119

Financial Banking Metrics Benchmarking 119