LSA Global

JUNE 3, 2024

Top 10 Steps to Better Design Strategy Success Metrics Workplace metrics impact workplace behaviors and performance. Designing the right strategy success metrics can mean the difference between a leadership team collectively steering toward its strategic targets and veering off course. Makes sense right? Wells Fargo opened 3.5

Metrics 59

Metrics Strategy& Strategy Strategy 59

Johanna Rothman

JUNE 4, 2024

What if it's most efficient to do the work for a person or a team? Reducing management delays and increasing management throughput allows everyone to be efficient and effective. Throughput Creates Efficiency and Effectiveness Higher throughput is much more efficient for the organization than higher individual efficiency.

Efficiency 63

Efficiency Management How To Metrics 63

Johanna Rothman

MARCH 6, 2024

In Effective Agility Requires Cultural Changes: Part 1 , I said that real agile approaches require cultural change to focus on flow efficiency , where we watch the flow of the work , not the people doing tasks. What about those cultural changes? Where the organization rewards resource efficiency, not flow efficiency.)

Agile 81

Agile Culture Efficiency Metrics 81

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 54

Metrics Cash Flow Talent Financial 54

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy& 134

Strategy& Strategy Strategy Enterprise 134

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 124

Metrics Video Fashion Report 124

Harvard Business

OCTOBER 6, 2016

We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies are managed, how they coordinate their work, and what their organizational culture looks like. The culture at GE, for example, centers on execution, simplicity, and innovation.

Leadership 134

Leadership Deloitte Culture Pharmaceuticals 134

Johanna Rothman

MARCH 21, 2024

We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility. But when managers cannot change and, as a result, do not change the culture? And use the flow metrics so you can see progress.

Agile 96

Agile Management Metrics Culture 96

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 130

System Healthcare Metrics Report 130

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 131

Metrics Engineering Efficiency Operations 131

Harvard Business

MAY 20, 2016

The second constituent in making a great sales force is providing clarity about sales force roles and responsibilities in an effective and efficient organizational structure. programs for energizing people and reinforcing a sales culture that breeds success). calling on friends and family) over hard work (e.g. Organization.

Sales 130

Sales Talent Operations Efficiency 130

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Building Balanced Cultures. Metrics emphasized speed. We rebuilt performance metrics to track impact, not to apply pressure.

Metrics 134

Metrics Engineering Operations Sales 134

Harvard Business

JULY 19, 2018

respond to those incentives will have limited generalizability, and may not be at all relevant in most work contexts or in other cultures. One review of methodologies concluded that, management researchers “…do what they know, what they have done, what is efficient and easier, and what is rewarded (i.e.,

Research 131

Research Journal Ethics Metrics 131

Johanna Rothman

JANUARY 31, 2024

In Effective Agility Requires Cultural Changes: Part 1 , I said that real agile approaches require cultural change to focus on flow efficiency, where we focus on watching the work, not the people. See Flow Metrics and Why They Matter to Teams and Managers for more information. You can use the flow metrics, too.

Agile 71

Agile Metrics Efficiency Culture 71

Harvard Business

MAY 31, 2017

The financial health of the organization was the most important metric for management and governance to follow. Two years later, the follow-up IOM report, “Crossing the Quality Chasm,” reviewed other types of disappointing quality, including gaps in efficiency, effectiveness, timeliness, and patient-centeredness.

Comparison 134

Comparison Financial Report Data 134

Harvard Business

OCTOBER 27, 2017

I feel certain our public commitment to sustainability is a big driver of this engagement—92% of our people believe energy efficiency and sustainability are critical to our future business success, and we are giving them the encouragement and capabilities to help us achieve this long-term vision.

Company 134

Company Strategy& Strategy Strategy 134

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Efficiency 127

Efficiency Metrics System Development 127

Strategic Planning and Management Insights

MARCH 6, 2023

McKinsey & Company discovered that data-driven firms are 23 times more likely to acquire customers , six times more likely to retain them, and 19 times more likely to be profitable than their counterparts without a data-driven culture. However, it's crucial to have a consistent and efficient method for tracking progress.

Report 98

Report Data Strategy& Strategy 98

Johanna Rothman

MARCH 30, 2020

See the Flow Efficiency series.) As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( Any of these individual metrics: number of lines of code, number of tests, hours spent in coding, testing, or reviewing. You don't need too many metrics if you can see visible progress.

Management 92

Management Agile Metrics Video 92

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. Health systems that want to avoid those pitfalls need leaders who invest in shaping an organizational culture that values hearing patients’ voices. This work cannot happen in a vacuum of forced efficiency.

Guidelines 133

Guidelines Efficiency System Meeting 133

Effective Managers

JUNE 9, 2021

the outcome measures, which are culture, performance metrics and ultimately profit, the people measures – how well we use our people to execute our strategy and achieve our outcomes. There are huge efficiencies that can be had. These are foundational to what a company does and what it wants to achieve.

Consulting 130

Consulting Enterprise Industry Management 130

Harvard Business

OCTOBER 16, 2018

Fourth, they’re activating the digital organization—taking advantage of the new digital tools that are available in the market, to work in very different ways and to leverage those digital technologies to create efficiency. Because a great culture and beautiful words and wonderful sentiment are just not enough.

Deloitte 126

Deloitte Consulting Data Talent 126

Harvard Business

MARCH 13, 2018

Doug embraced this idea and, in turn, explained how his company was using metrics and working group meetings to compel tangible advances in each inspection area. Similarly, by collaborating, we helped each other improve — and we sparked a culture of trust and mutual betterment. We were well served by all this collaboration.

Operations 126

Operations Exercises Conference System 126

Tom Spencer

JUNE 21, 2024

This initiative positioned us to compete directly with industry giants like FedEx, UPS, and Amazon, offering e-commerce merchants efficient and cost-effective delivery solutions. In my role as a product manager, this involved devising new tools, KPI metrics, and solutions, fostering a culture of innovation and creative problem-solving.

Transportation 89

Transportation Engineering Resources Productivity 89

Harvard Business

JULY 12, 2018

A caveat here: Make sure incentives align with metrics over which the employee has control. It may cost us a few hours of productivity per month, but we’ll earn that time back as our employees leverage new skills or networks to be more efficient at their jobs. Compensation goes hand-in-hand with corporate culture.

Strategy 131

Strategy Strategy& Strategy Recruiting 131

Harvard Business

AUGUST 24, 2016

For most organizations, it’s calibrated to drive sales, which means sales conversions are the primary metric it follows. Relationships aren’t numbers, though, and CRM isn’t an efficiency tool. Assigning metrics that measure relationship activity. Find metrics that measure relationship health, not just sales.

Metrics 70

Metrics Software Sales Tools 70

Johanna Rothman

FEBRUARY 18, 2022

And, they want metrics. (The managers promised certain customers/the market/investors certain deliverables.). Many of these people want to use a tool to plan from the “bottom” (what the teams do) to the top (roadmaps and portfolio). Worse, they want to start with a tool. That's never worked.

Tools 110

Tools Agile Metrics Data 110

Harvard Business

JUNE 18, 2018

So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? When it comes to changing clinician behavior, leaders have to think more broadly about the local organizational culture clinicians work in. A Stronger Focus on Culture.

Healthcare 71

Healthcare Culture Financial Guidelines 71

Harvard Business

AUGUST 21, 2017

I responded that even if it is the norm for this company’s culture — and potentially many others — it is not acceptable universally, nor should it be. She has anxiety about the possibility of missing an email at midnight. “Is this normal?” ” she asked me.

Boston Consulting Group 133

Boston Consulting Group Study Conference Survey 133

Harvard Business

APRIL 6, 2016

For example, Ryan, LLC has been lauded far and wide (and rightly so) for how they transformed its successful but overly time-intensive workplace into an even more successful firm that now couples its high-performance culture with respect for time flexibility. Turnover plummeted; satisfaction, engagement, and financial performance soared.

Management 70

Management How To Metrics Construction 70

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.

Metrics 70

Metrics System Healthcare Culture 70

LSA Global

DECEMBER 19, 2018

A More Transparent Company Culture. From police forces using body cameras to Whole Foods sharing salary information, more and more companies are looking into creating a more transparent company culture to build trust and create high levels of employee advocacy. The Definition of Corporate Culture. Performance Coaching.

Culture 31

Culture Company Metrics Finance 31

Harvard Business

OCTOBER 25, 2016

It takes a major cultural shift in the company. The design teams can then use the feedback from their customers to quickly and efficiently improve the products. And adding input and throughput metrics to the measurement of output means team leaders can see where they are in relation to the efforts of other parts of the company.

Methodologies 70

Methodologies Agile Exercises Metrics 70

Harvard Business

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency.

Agile 71

Agile Software Case Interview Interviews 71

LSA Global

NOVEMBER 15, 2019

Different Strategies and Cultures Matter. Our organizational alignment research found that the combination of different strategies and cultures at work accounts for 71% of the difference between high and low performing companies in terms of revenue growth, profitability, customer loyalty, and employee engagement. Simplify our company.

Culture 28

Culture Strategy& Strategy Strategy 28

Harvard Business

JULY 13, 2016

Identify the right metrics. In the digital membership economy, the metrics best apt to indicate success are more likely to be around member churn and engagement. Invest in building a culture of membership. I joined Netflix for access to great content in an efficient way. Subscription is a pricing structure.

Cash Flow 70

Cash Flow Survey Metrics Accenture 70

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Within the core business, digital technologies are fundamentally changing the way Honeywell creates and captures value for its industrial customers through new efficiencies and services that unlock new value.

Company 70

Company Operations Data Benchmarking 70