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On-the-Job Performance Metrics : Look for changes in measurable outcomes: improved customer satisfaction scores, reduced internal conflict, faster project turnaround times, or higher engagement survey results. This also supports a culture of continuous learning. These indicators often correlate with stronger soft skills in action.
I like to say (especially to business buyers with stars in their eyes) that, “turnarounds make headlines because they are rare.” Here are five: Great people with depth of management, above average compensation (to attract better employees), and a good culture. If you’re the owner of one of these, congratulations.
The July 29, 2015 edition of the Wall Street Journal featured an article titled, “The Cost of Germany’s Graying Managers.” Given his age, family situation, and inattention to company culture the price he received was about half of what it would have been (had he acted earlier).
On May 4, 2015 a Wall Street Journal article discussed the Japanese company Suntory and its 2014 acquisition of Jim Beam. Sears was in the headlines because they are running out of cash as their turnaround is failing. Hitting that goal won’t be easy. The above two paragraphs make my point about where was the common sense.
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