Rick Conlow

AUGUST 21, 2023

Culturally engrained employee recognition and appreciation matters in today’s workplace. Companies that achieve top-tier ratings for employee morale and engagement report the following gains. ” Employees can give each other virtual “kudos” for demonstrating Amazon’s Leadership Principles.

Training 69

Training Training Culture Leadership 69

Rick Conlow

MAY 31, 2023

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

Training 99

Training Training Leadership Resources 99

Rick Conlow

FEBRUARY 15, 2023

However, these comments are also a wakeup call for a manager to improve his or her team leadership skills. Team Content and Process The bottom line is that a team’s success largely depends on the content and the process. I learned a valuable lesson about the lack of team leadership. “I’m too busy.”

Training 91

Training Training Leadership eBook 91

Progressus

NOVEMBER 10, 2023

Data Maturity When it comes to data, professional services firms need to move beyond basic analytics tools and generic client reports. Do process improvements support strategic objectives? Does your culture enable problem-solving/exploration? Do employees proactively look for opportunities to improve?

Agile 52

Agile Tools Data Talent 52

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 8, 2017

In 2012 when Geisinger Health System was finalizing a destination-care agreement for cardiac surgery, the leadership team determined that we were not ready to pursue similar initiatives in spinal surgery; the necessary care-delivery systems were not yet sufficiently in place in that clinical area.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. For support, add metrics like issue categorization and response/resolution time to your reporting. Don’t do it. What to do.

Metrics 51

Metrics Engineering Efficiency Operations 51