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Best Practices in Client Relationship Management

Effective Managers

Seek Feedback and Act on It Regularly seeking feedback shows clients that you value their opinion and are committed to improvement: Surveys and Reviews: Conduct client satisfaction surveys and request reviews to gather insights. Recognize them in newsletters, social media, or at events.

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Survey: 68% of CEOs Admit They Weren’t Prepared for the Job

Harvard Business

And yet, that confidence sometimes flags, as we at leadership advisory firm Egon Zehnder learned from a survey of 402 CEOs from 11 countries—executives who together run companies with $2.6 50% said driving culture change was more difficult than they’d anticipated. The survey results, we believe, are a call to action.

Survey 132
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The 5 Elements of a Strong Leadership Pipeline

Harvard Business

Investments in traditional leadership development are often misguided and a waste of money. In a Deloitte study of 7,000 organizations this year, 89% of executives rated “ strengthening the leadership pipeline ” an urgent issue. The culture at GE, for example, centers on execution, simplicity, and innovation.

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Why Great Employees Leave “Great Cultures”

Harvard Business

“We have a great culture.” Culture is often referred to as “the way things are done around here.” A great culture is what you get when all three of these are aligned, and line up with the organization’s espoused values. How, then, do we repair a flagging culture? We have all said it.

Culture 134
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Employee Engagement and Experience Strategies: Are They Aligned Enough?

LSA Global

We know from organizational culture assessment data that employee engagement and employee experience (EX) are pivotal to organizational success. Misalignment between these people strategies can lead to decreased productivity, higher turnover, and a misaligned company culture.

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How Lilly Is Getting More Women into Leadership Positions

Harvard Business

Much has been written about the troubling lack of women in leadership roles generally and in health care in particular. In 2015, we conducted a workforce analysis that revealed a significant shortage of women in leadership at our company. We surveyed high-potential women and men in the U.S. Insight Center.

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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

Through a study of AI that included a survey of 3,073 executives and 160 case studies across 14 sectors and 10 countries, and through a separate digital research program , we have identified 10 key insights CEOs need to know to embark on a successful AI journey. Without support from leadership, your AI transformation might not succeed.

Survey 136