LSA Global

JUNE 3, 2024

Top 10 Steps to Better Design Strategy Success Metrics Workplace metrics impact workplace behaviors and performance. Designing the right strategy success metrics can mean the difference between a leadership team collectively steering toward its strategic targets and veering off course. Makes sense right? Wells Fargo opened 3.5

Metrics 68

Metrics Strategy& Strategy Strategy 68

Harvard Business

JULY 1, 2016

That’s our product, and that’s our passion. It launched a product, gathered feedback, and kept iterating as it scaled and added users. At the other is a product or service that solves the problem or addresses the market in a way nobody has thought of before. Your data isn’t even in the picture.

Productivity 132

Productivity Engineering Accenture Banking 132

LSA Global

DECEMBER 23, 2024

We know from organizational culture assessment data that employee engagement and employee experience (EX) are pivotal to organizational success. Misalignment between these people strategies can lead to decreased productivity, higher turnover, and a misaligned company culture.

Strategy& 67

Strategy& Strategy Strategy Case Interview 67

LSA Global

JULY 1, 2024

While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other. Here is a list of the top thirteen metrics that CEOs should measure for strategic success.

Metrics 68

Metrics Cash Flow Talent Financial 68

Harvard Business

APRIL 5, 2017

Corporate culture. I have worked on research that has found that a strong company culture is associated with lower levels of myopic decision making, better productivity, and innovation. Evidence of a negative culture would be a strong indicator of a short-term company. Compensation structure.

Metrics 103

Metrics Study McKinsey Cash Flow 103

Harvard Business

AUGUST 3, 2017

To motivate, manage, and reward B2B salespeople, many companies use sales incentive plans that link large commissions or bonuses to individual results metrics, such as territory quota achievement. For simple product purchases such as office supplies, many buyers are self-sufficient. New Sales Management and Culture.

Sales 142

Sales Metrics B2B Culture 142

LSA Global

JANUARY 22, 2025

In a working group, there is no collective work product beyond individual accomplishments. In a team, however, performance is measured primarily by the products produced collectively by the team. Proportionate acknowledgment of individual and team performance fosters a culture of appreciation and positivity.

Management 68

Management How To Construction Training 68

Management Consulted

OCTOBER 16, 2016

BTS GROUP INTERVIEWS AND CULTURE. Household Products. BTS GROUP CULTURE. The culture at BTS Group is described by employees as fun, tight-knit, and quirky. This core value has definitely permeated the entire firm culture. This setup has enabled BTS Group to create a collegial and familial culture.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

MARCH 10, 2017

Based on those conversations, I identified three environments that matter most to employees: cultural, technological, physical. I wasn’t able to find every single metric for every single company, but the results were still striking. They were also almost 25% smaller, which suggests higher levels of productivity and innovation.

Accenture 195

Accenture Survey Interviews Metrics 195

Epicflow

JUNE 10, 2024

Resource optimization Ineffective capacity planning and running too many projects lead to overloading employees, which in turn reduces their productivity and affects their performance and engagement. One of a CPO’s tasks is to ensure optimal resource allocation across a company’s critical projects.

Resources 178

Resources Methodologies Efficiency Metrics 178

Johanna Rothman

MARCH 21, 2024

Then, in Part 2 , I asked those unemployed agilists to review their functional skills, the skills people need to do a product development job well. That's why I then asked people to review their product-oriented domain expertise and agile-focused domain expertise in Part 3. And use the flow metrics so you can see progress.

Agile 111

Agile Management Metrics Culture 111

LSA Global

APRIL 21, 2025

Yet too often, organizations f ocus too narrowly on product training and neglect the foundational skills for new sales hires to be set up for success. Foundational business sales training should include a primer on business acumen : key business drivers, financial metrics, and industry-specific trends.

Sales 62

Sales Balance Sheet B2B Training 62

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer.

Metrics 129

Metrics Video Fashion Report 129

Harvard Business

NOVEMBER 6, 2018

One type of data scientist creates output for humans to consume, in the form of product and strategy recommendations. Data science for humans: the consumers of the output are decision makers like executives, product managers, designers, or clinicians. They are decision scientists. They are modeling scientists. What is the output?

Data 132

Data Engineering Software Operations 132

Harvard Business

JUNE 6, 2017

We live in a culture of “yes.” But here’s the trouble with having a corporate culture built around likability: When people are afraid to turn down noncritical projects, good ideas get smothered. I worked with a software development company in which the CEO came up with a new product feature on a weekly basis.

Metrics 136

Metrics Culture System Course 136

Harvard Business

SEPTEMBER 24, 2018

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. ” The role of community managers in fostering this culture can’t be overstated. Some companies are aggressively testing both. The latter is crucial.

Company 128

Company Case Interview Engineering ROI 128

Johanna Rothman

MARCH 30, 2020

If you're creating products of any kind—especially software products—you've got a team sport. Successful software product development is about how well the team learns together. The better the team learns together, the better the product is. See Product Orientation Requires Technical Excellence ).

Management 125

Management Agile Metrics Video 125

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. When Bernstein hid a set of production lines from managers’ view, the performance of employees on those lines increased by 10% to 15%. They will represent the products more consistently. Building Balanced Cultures.

Metrics 136

Metrics Engineering Operations Sales 136

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 130

System Healthcare Metrics Report 130

Harvard Business

MAY 17, 2017

” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. ” GE is also using very different metrics for its platform businesses. The key metrics are assets on the platform , rather than margin or revenue growth.

Airlines 136

Airlines Strategy& Strategy Strategy 136

Harvard Business

JULY 14, 2016

Self-cannibalization occurs when a company chooses to proactively replace one product or process with another that is potentially worth less. Forward-looking incumbents recognize the need to cannibalize their own products, rather than leaving it to other startups, who are more than happy to take on the challenge.

Productivity 70

Productivity Company Recruiting Recruitment 70

Harvard Business

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Defining and tracking success metrics. Core Competencies.

Productivity 73

Productivity Management Engineering Case Interview 73

Harvard Business

MAY 20, 2016

alone spend more than $20 billion annually (by conservative estimates) to train salespeople on products, selling skills, and territory management, demonstrates the widespread belief that you can help “make” salespeople great. selling complex products against competition). Yet the fact that companies in the U.S.

Sales 130

Sales Talent Operations Efficiency 130

Harvard Business

SEPTEMBER 11, 2017

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What not to do.

Metrics 132

Metrics Engineering Efficiency Operations 132

LSA Global

NOVEMBER 11, 2024

If no collective work product beyond the sum of their independent tasks and individual accomplishments is required for success, then being a working group is sufficient. Is the strategy and culture aligned enough for the team to succeed? Examples include basketball, rugby, soccer, and football teams.

Groups 68

Groups Change Management Culture Training 68

Johanna Rothman

JUNE 9, 2020

I see the most product and program success when the various teams create transparency between them, the middle of the continuum. That's the full-product transparency. That's because the managers don't explain: Why this product. Why this product now, as opposed to any of the other work we could do.

Management 81

Management Agile Balance Sheet Metrics 81

Harvard Business

MARCH 13, 2018

companies $450 billion to $550 billion per year in lost productivity. ” This not only reinforced the company’s desired identity as an entertainment brand but also helped seed the “SHOW” acronym that summarized its desired brand-led culture: S for smile and greet the guest. H for hear their story.

Company 155

Company Training Training Culture 155

Harvard Business

MARCH 12, 2018

But since Tom’s boss was under pressure to meet a number of website metrics, she didn’t have the flexibility to implement his ideas. It’s not often possible to ignore performance metrics or overcome policies and bureaucratic red-tape. .” At first, Tom wasn’t deterred.

Management 136

Management System Metrics Examples 136

Johanna Rothman

APRIL 22, 2025

It turns out that the Pirate Metrics and the flow metrics can work together to link those measures. First, the Pirate Metrics. Dave McClure's Pirate Metrics Are a Good Start If you're not familiar with McClure's work, here is the original Slideshare and his video. Activation: Does the customer use the product?

Metrics 52

Metrics Management How To Agile 52

Harvard Business

AUGUST 30, 2018

Productivity (revenue divided by expense) increased by 20% year over year (far more than the 9% increase in revenue that the control group stores averaged); customer satisfaction increased by 11% (the control group saw it decrease by 4%); and sales increased by 8% (the control group saw only a 2% increase).

How To 131

How To Retail Productivity Sales 131

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 136

Methodologies Culture Company Metrics 136

Harvard Business

JUNE 23, 2016

Instead of debuting a new, tech-savvy firm that would, in the words of chief digital officer Anne Vasquez, be like “having a tech startup culture meet a legacy corporate culture,” it came off as buzzword-laden and naive. Managing for Metrics Rather than Mission. As a marketing ploy the move clearly failed.

Data 110

Data Journal Media Video 110

Harvard Business

OCTOBER 3, 2018

There are findings that point to positive gains in both cost savings and productivity measures, while other studies, including the recent report from the National Bureau of Economic Research, find that programs can make for good recruitment tools but won’t do much to lower costs or improve health. While more than 60% of U.S.

How To 128

How To Metrics Groups Energy 128

Johanna Rothman

APRIL 19, 2023

” Tim was worried about the cultural changes we needed to discuss for the client's ability to be more effective. Tim had good reasons to worry about those cultural changes. How satisfied are we with our people, product, and cultural leadership? If people don't come to your meetings, I want to know why.”

Meeting 104

Meeting Culture Leadership Metrics 104

Harvard Business

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Take for example a UK food delivery service that I’ve studied. ” some drivers started to offer suggestions.

Leadership 183

Leadership PricewaterhouseCoopers Banking Examples 183

Tom Spencer

AUGUST 3, 2019

Associate Product Manager (APM) positions are well known in Silicon Valley as rotational, mentorship-focused programs designed to accelerate the careers of young aspiring product managers. These alumni have gone on to become VCs, founders, and product leaders, in addition to starting APM programs at companies like Salesforce.

Productivity 60

Productivity How To Recruitment Recruiting 60

Effective Managers

AUGUST 12, 2021

Productivity is 21% HIGHER. Whether you are an owner, executive, director or front line manager, you need to work on creating a culture of accountability. That’s precisely why a culture of accountability truly matters. It’s not enough to have company-wide goals and metrics that need to be followed.

How To 130

How To Culture Company Management 130