Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly. Insight center.

Strategy 134

Strategy Strategy& Strategy Enterprise 134

Harvard Business

OCTOBER 6, 2016

We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies are managed, how they coordinate their work, and what their organizational culture looks like. The culture at GE, for example, centers on execution, simplicity, and innovation.

Leadership 134

Leadership Deloitte Culture Pharmaceuticals 134

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Both of these data points served as calls to action to senior leadership to invest more into creating a culture of both engagement and productivity.

Productivity 133

Productivity Culture Metrics Data 133

Harvard Business

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership. Map talent analytics to business outcomes.

Data 132

Data Talent Survey Recruiting 132

Harvard Business

JULY 28, 2017

In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong. The survey, conducted among 2,200 technology executives, identified critical skill gaps such as cybersecurity and privacy. Ten years ago the PwC survey found that emerging technology constituted 17% of a company’s digital technology budget.

Company 133

Company Tools Survey Education 133

Harvard Business

OCTOBER 27, 2017

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images. Make it personal.

Company 134

Company Strategy Strategy& Strategy 134

Harvard Business

MARCH 13, 2018

.” This not only reinforced the company’s desired identity as an entertainment brand but also helped seed the “SHOW” acronym that summarized its desired brand-led culture: S for smile and greet the guest. H for hear their story. O for own the experience. W for “wow” the guest.

Company 144

Company Training Training Culture 144

Harvard Business

MARCH 19, 2018

A hundred fifty years ago, poet Emily Dickinson described loneliness as “the horror not to be surveyed, but skirted in the dark.” Over time, these prosocial nudges can steer a workplace in the right direction, creating a healthier, more supportive culture. Dave Wheeler for HBR.

Research 134

Research Report Study Survey 134

Harvard Business

DECEMBER 29, 2016

More often the dilemmas were the result of competing interests, misaligned incentives, clashing cultures. The lure of incentives are a problem in boardrooms too: Bonus payments and executive share schemes are often based on short-term business metrics, which can be counter to long-term success. Cross-cultural differences.

Ethics 135

Ethics Company Emotional Intelligence Study 135

Harvard Business

SEPTEMBER 19, 2017

Metrics Are Not Your Friends. A growing body of evidence shows that ethical companies outperform financially over time , but trying to translate such a broad finding into the short-term planning metrics used by most businesses is perilous. There are (at least) three major flaws with it. Let’s be clear.

Ethics 136

Ethics Metrics Energy Financial 136

Rick Conlow

MAY 17, 2023

This type of leadership creates a culture of trust, respect, and open communication within the organization. 10 Cultural Principles of Servant Leadership Embrace the ten key principles of servant leadership. Servant leaders prioritize the team, creating a culture of trust and respect that leads to increased employee engagement.

Leadership 112

Leadership Training Training Airlines 112

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. All NPS surveys are short and sweet. WHY READ IT? QUICK OVERVIEW.

Bain 100

Bain Survey Banking Metrics 100

Girard Training Solutions

JUNE 19, 2024

Jennifer Herrity, in an article on Indeed.com , highlights several benefits of rewarding team members: Reduces team member turnover Generates more revenue Increases customer satisfaction Improves team member engagement Creates a fun company culture Rewards and recognition take different forms and do not always involve cash bonuses and raises.

Culture 52

Culture How To Research Leadership 52

Harvard Business

OCTOBER 23, 2017

Previous work has relied on surveys and self-reported assessments — methods of data collecting that are prone to bias. The metric we used for this is called weighted centrality. Most programs created to combat gender inequality are based on anecdotal evidence or cursory surveys.

Study 134

Study Data Leadership Survey 134

Harvard Business

OCTOBER 16, 2018

But the formula that we like to use is that if you take one part culture, one part technology, and one part data, you will ultimately drive more engagement. When it comes to culture—I mean at Salesforce—we really believe that this is our single greatest differentiator and it is our competitive advantage.

Deloitte 126

Deloitte Consulting Data Talent 126

Harvard Business

AUGUST 31, 2018

Others wanted power in order to bring out the best in their teams and foster an inclusive culture. I had a very diverse team with a very different and strong culture. It was a huge lesson for me in that, as a leader, [I had to] to learn the culture. They confidently seize opportunities.

Management 132

Management Leadership Culture Development 132

The Source

APRIL 8, 2022

On top of that, they were less positive about every aspect we asked about, with the greatest downturn in perceptions of firms’ culture, innovation, and breadth of services on offer. So, it was somewhat surprising to see a major reversal in our most recent survey.

Metrics 59

Metrics Survey Culture Consulting 59

Harvard Business

MAY 10, 2018

Bain & Company, in partnership with Google, surveyed marketing decision makers around the world to gain a deeper understanding of how marketers use audience insights and technology to drive growth. A key to that culture is near-real time information. more likely to prioritize integrating technology. Making Timely Connections.

Bain 98

Bain Marketing Advertising Media 98

Harvard Business

FEBRUARY 24, 2017

In a recent survey , 70% of respondents said that CEOs focus too much on short-term financial results, and nearly 60% said that they don’t focus enough on positive long-term impact. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

Metrics 113

Metrics Study Financial Operations 113

Harvard Business

AUGUST 21, 2017

I responded that even if it is the norm for this company’s culture — and potentially many others — it is not acceptable universally, nor should it be. A 2017 survey by Kronos and Future Workplace , reveals that the restructuring of work has resulted in significant burnout. “Is this normal?”

Boston Consulting Group 134

Boston Consulting Group Study Conference Survey 134

Harvard Business

DECEMBER 1, 2016

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. This year we added a carbon metric. Methodology.

Company 70

Company Ethics Methodologies Automotive 70

Harvard Business

MAY 30, 2018

The most recent results from The CMO Survey conducted by Duke University’s Fuqua School of Business and sponsored by Deloitte LLP and the American Marketing Association reports that the percentage of marketing budgets companies plan to allocate to analytics over the next three years will increase from 5.8% purchase funnel metrics).

Marketing 132

Marketing Data Advertising Talent 132

LSA Global

JULY 8, 2024

your workplace culture ), your next step is to define the key roles, performance expectations, competencies, and micro-behaviors required to get there. Effective competencies are behavior-based and aligned to non-negotiable cultural beliefs, corporate values , and strategic priorities. That is a mistake.

Talent 51

Talent Metrics Culture Leadership 51

Harvard Business

OCTOBER 17, 2017

PFK tracks data across all the more than 20 AHRQ Pediatric Quality Indicators , as well as metrics on utilization , which has led to improved quality of care and cost savings among its Medicaid population of children. PFK is now working on expanding its strategy to address the health needs of children with disabilities.

Metrics 128

Metrics Efficiency System Development 128

Harvard Business

OCTOBER 9, 2017

Health systems that want to avoid those pitfalls need leaders who invest in shaping an organizational culture that values hearing patients’ voices. They don’t have the benefit of pooled knowledge, ability to make fully informed mutual decisions, or time to build trust.

Guidelines 133

Guidelines System Efficiency Meeting 133

LSA Global

JUNE 17, 2024

Once your sales strategy is clear enough , you can then focus on the sales strategy success metrics that the sales training must impact. Create the Right Sales Culture The next step is to ensure that your sales culture is healthy enough, accountable enough, and aligned enough with the sales strategy to help, and not hinder sales performance.

ROI 64

ROI Training Training Sales 64

Harvard Business

JULY 13, 2016

Identify the right metrics. In the digital membership economy, the metrics best apt to indicate success are more likely to be around member churn and engagement. Invest in building a culture of membership. But when those people send out their surveys, they are advertising for SurveyMonkey to everyone who receives the survey.

Cash Flow 70

Cash Flow Survey Metrics Accenture 70

Tom Spencer

MARCH 17, 2018

Survey findings indicate that corporate leaders mostly view AI as a transformative tool to improve processes and offerings. Setting the vision, mission, and values of an organisation is less a function of data and more a function of human factors such as ambition, energy, creativity, culture, and principles. Where do we want to be?

Data 87

Data Case Interview Financial Exercises 87

Rick Conlow

JANUARY 2, 2023

Yet, their work cultures produce 85% disengaged employees. These means they are not good at one-on-one conversations, cultural sensitivity, listening, team building, managing their emotions, managing conflict, or communicating vision and strategy clearly. CEOs focus on data, facts, figures, and metrics.

Study 88

Study Emotional Intelligence Leadership Finance 88

Harvard Business

FEBRUARY 5, 2018

That’s not true of public companies, where quarterly metrics are scrutinized by analysts, and activist investors can buy up large stakes and push for change. In a January 2018 survey conducted by Innovation Leader, the #2 agenda item among innovators in large companies is “how to spur cultural change and risk-taking.)

Interviews 102

Interviews Company Insurance Insurance 102

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Bryan Sexton of Duke University Medical Center.

Metrics 70

Metrics System Healthcare Culture 70

Harvard Business

JUNE 7, 2016

In a survey of 54 of the world’s leading brands, almost all of them reported that consumers are showing increasing care about sustainable lifestyles. At the same time, surveys on consumers in the US and UK show that they also care about minimizing energy use and reducing waste. Enormous opportunities also lie with e-waste.

Company 70

Company Apparel Retail Metrics 70

Harvard Business

MARCH 22, 2017

The metrics also changed. For Equinix, surveys revealed that a third of employees were not confident explaining its company story. This program gives employees across all disciplines and levels tools to educate them on the company, its culture, products and services, and how they solve its customer’s needs. The results?

Marketing 134

Marketing Agile Fashion Sales 134

Harvard Business

APRIL 5, 2016

Another survey showed that 70% of successful entrepreneurs developed their big idea while working at an established organization and then left to commercialize it on their own. Second, corporate culture and structural barriers disincent intrapreneurs from “owning” their ideas (e.g., Value “Return on Intelligence.”

System 70

System Metrics Culture Sales 70

Harvard Business

MAY 3, 2016

For many business leaders — 85%, according to a recent Accenture survey — such open innovation is critical to their strategic plans. They used the right metrics to measure success. In particular, large companies want to partner with small firms that have developed advanced, game-changing technologies.

Intellectual Property 70

Intellectual Property Talent Groups Accenture 70

LSA Global

OCTOBER 7, 2024

Less than half of the middle managers we survey can accurately describe their company’s strategic priorities. For a strategy to work, goals and accountabilities, roles, interdependencies, and strategy success metrics must be deeply embedded in the company’s culture and aligned with its talent.

Strategy 63

Strategy Strategy& Strategy Agile 63

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

Metrics 20

Metrics Analysis B2C B2B 20