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Consulting Firms 101 Video Series

Management Consulted

In this video series, we compare the firms using 6 different metrics: Branding/prestige. Hope you enjoy the videos. If you have any questions or if there is a topic you’d like us to create a YouTube video about, e-mail us. :). Curious to know what they are? Salary/compensation. Exit opportunities. Interviews.

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How to Be an Effective Consultant on Virtual Projects

Successful Independent Consulting

A client of mine uses Microsoft Teams and I engage with them in the way they culturally use Teams, every single day. Even though we may think of going native as a bad thing in consulting because we lose objectivity, in building relationships it's a great thing in the context of fitting into their culture.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer. Related Video.

Metrics 126
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Are Sales Incentives Becoming Obsolete?

Harvard Business

To motivate, manage, and reward B2B salespeople, many companies use sales incentive plans that link large commissions or bonuses to individual results metrics, such as territory quota achievement. New Sales Management and Culture. Changes include: Changing the metrics for determining incentive pay.

Sales 137
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To Change Your Strategy, First Change How You Think

Harvard Business

” Beyond the usual financial metrics, JetBlue also measures the strength of its culture and the quality of its experience. ” Related Video. See More Videos > See More Videos > GE shows that legacy companies can adopt a new mental and measurement model with a change in business model.

Airlines 134
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The 5 Elements of a Strong Leadership Pipeline

Harvard Business

To help them in their new roles, companies spend almost $14 billion a year on courses, books, videos, coaches, tests, and executive education programs — and such spending rose 10% last year. The culture at GE, for example, centers on execution, simplicity, and innovation. But there’s little evidence that much of this works.

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Tronc’s Data Delusion

Harvard Business

Instead of debuting a new, tech-savvy firm that would, in the words of chief digital officer Anne Vasquez, be like “having a tech startup culture meet a legacy corporate culture,” it came off as buzzword-laden and naive. Or that all we need to wow audiences is to scrape together more videos by automating the process?

Data 111