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Culture is acutely critical during notable changes, such as M&As, which offer an opportunity for a renewed start on culture. When two organizations combine through mergers and acquisitions for economic reasons, it is doubtful that the two cultures will remain precisely the same.
The dynamic nature of agile initiatives also requires that executives devise new ways of keeping everything aligned and maintaining enterprise-level visibility, for example, via widely accessible dashboards that connect metrics across the company and link individual team metrics to aggregated company-level metrics.
Webinars & WhitePapers. WhitePapers. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & WhitePapers. WhitePapers.
In my experience, legacy managements too frequently misunderstand recommenders’ role in driving innovation and cultural change. That represents an organizational, operational and cultural breakthrough, not just a digital one. What metric matters more: engagement or inquiry? Sponsored by DXC Technology. Personalize offers?
An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. HOW TO READ THIS WHITEPAPER This whitepaper is divided into five sections.
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