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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Measuring the Long-Term Impact of L&D Initiatives on Business Performance

Clarity Consultants

This article provides a comprehensive framework for measuring the long-term impact of L&D initiatives and tracking the ROI of learning programs over extended periods, complete with real-world success stories and actionable metrics. Productivity metrics: Assess changes in output per employee or team efficiency.

Metrics 147
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Management Fundamentals Workshop for Services Organization

LSA Global

Net Promoter Score This fast growing and highly responsive services organization wanted to design and deliver a Customized Management Fundamentals Workshop to set new and inexperienced managers up to be successful people leaders that positively impact individual and team performance, engagement, and retention.

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How to Be an Effective Consultant on Virtual Projects

Successful Independent Consulting

A client of mine uses Microsoft Teams and I engage with them in the way they culturally use Teams, every single day. Even though we may think of going native as a bad thing in consulting because we lose objectivity, in building relationships it's a great thing in the context of fitting into their culture.

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Leadership Tip #11: Substitute the Word Trust for Empower

Johanna Rothman

Why do managers persist in demanding teams use a “standard” board, or use “standard” metrics, such as velocity? And managers don't realize inspect-and-adapt is a necessary part of an agile culture.). Agile Approaches Require Management Cultural Change. I was over an hour late to the workshop.

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When Companies Should Invest in Training Their Employees — and When They Shouldn’t

Harvard Business

For example, several months ago, a global financial services company asked me to design a workshop to help their employees be less bureaucratic and more entrepreneurial. The culture reinforced asking permission for everything. Unless those issues were addressed, a workshop would prove useless. There is commitment to change.

Training 131
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How to Be an Effective Consultant While Working Remotely

Successful Independent Consulting

A client of mine uses Microsoft Teams and I engage with them in the way they culturally use Teams, every single day. Even though we may think of going native as a bad thing in consulting because we lose objectivity, in building relationships it's a great thing in the context of fitting into their culture.