Culture Operations Process Improvement 
Epicflow
AUGUST 30, 2024
There’s one more essential component that helps manufacturers reach their goals — manufacturing operations management (MOM). What Is Manufacturing Operations Management? Manufacturing operations management (MOM) is the practice of overseeing and improving manufacturing processes at multiple levels.
Harvard Business
OCTOBER 9, 2023
The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Epicflow
OCTOBER 28, 2024
Its main purpose is to ensure the seamless operational performance of engineering companies, including managing engineering teams, strategic planning, solving engineering problems, overseeing engineering projects’ completion, and ensuring that the goals of an engineering organization are met.
Harvard Business
JUNE 6, 2018
I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.
Harvard Business
AUGUST 30, 2018
They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). The retail organization wanted to see how this applied to its stores.
Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Don’t ignore your customer team culture. At this stage, you too will spend lots of time talking about operations.
Rick Conlow
MAY 31, 2023
Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation. And they need to learn how teams work.
Expert insights. Personalized for you.
204 
Let's personalize your content