Effective Managers

NOVEMBER 5, 2024

Implementing Client Relationship Management Strategies Develop a Client-Centric Culture Creating a client-centric culture within your organization ensures that every team member prioritizes client satisfaction: Training: Train your team on the importance of CRM and equip them with the skills to build strong relationships.

Management 254

Management Metrics Software Survey 254

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 70

Metrics Retail Sales Automotive 70

Chad Barr

FEBRUARY 5, 2025

The Double-Edged Sword of AI Training AI models learn from massive amounts of data, which means they can unintentionally reflect biases present in their training data—like a mirror that shows both the good and the bad. For instance, AI can automate routine tasks like data entry or customer support inquiries.

Tools 52

Tools Data Ethics Metrics 52

Harvard Business

NOVEMBER 7, 2017

The fourth gap between strategy and execution is in measurement and metrics. I consistently see measurement as an afterthought in strategy development. The assumption is that financial measures like cost and revenue are sufficient metrics to measure progress. This, too, is a reflection of mental models.

Strategy& 134

Strategy& Strategy Strategy Metrics 134