Harvard Business

JUNE 13, 2018

It is frequently used to automate financial processes, such as comparing invoices with shipment notices, or transfering data from email and call center speech-to-text systems into transactional systems of record. It operates at the task level and not the end-to-end process level.”

Company 137

Company Process Improvement Case Interview Banking 137

Markovitz Consulting

MAY 1, 2019

What kind of current state analysis only has interviews with no observational data? I could be wrong—I’ve never shown a hand-drawn process map to the CEO of a Fortune 10 company. Look—I’m sure that sophisticated software can play an important role in process improvement, especially when you’re dealing with highly complex processes.

Software 124

Software Chemicals Analysis Process Analysis 124

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 115

Operations Culture Deloitte Accenture 115

Harvard Business

AUGUST 30, 2018

They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). The retail organization wanted to see how this applied to its stores.

How To 131

How To Retail Productivity Sales 131

Epicflow

APRIL 6, 2022

The technology allows A&D organizations to transform their manufacturing processes, improve safety, optimize customer service, system management, and, of course, transform military operations. Augmented reality (AR) is a technology that makes it possible to see real world objects overlaid with digital data.

Trends 130

Trends Industry Engineering Training 130

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Before you hire a data scientist or implement expensive machine learning software, have a face-to-face conversation with 15 customers.

Metrics 132

Metrics Engineering Efficiency Operations 132

Harvard Business

OCTOBER 4, 2018

Once you’ve collected this data, the next step is to focus on the areas that the team is spending the most amount of time. To find more time, leaders will need to identify opportunities to eliminate work, reduce workload, or improve productivity by working closely with their teams.

Productivity 132

Productivity Tools Meeting Efficiency 132

Harvard Business

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care. Sensitivity to operations.

Healthcare 73

Healthcare Efficiency Methodologies System 73

Harvard Business

AUGUST 1, 2017

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. ” So they did. The virtuous cycle had to be baked in.

Engineering 73

Engineering Company Data Productivity 73

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. Sometimes it’s not operational capacity.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

APRIL 12, 2016

product pricing, operational efficiency, customer service, etc.). Another tried generating operational efficiencies through a different supply chain control tower process. Someone else designed an experiment to get a plant operation down to zero accidents. One experiment generated a 2.6%

Development 70

Development Leadership Operations Case Study 70

Progressus

NOVEMBER 10, 2023

In today’s data-centric digital landscape, intelligence is central to any business strategy, especially as we look towards 2024. According to PWC , talent, technology and data will set winning professional services firms apart from the competition. Bad data, in turn, leads to inaccurate timelines, estimates, budgets.

Agile 52

Agile Tools Data Talent 52

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. An invitation-only request for information from ECEN leads to an extensive review of the system’s quality, outcomes, and patient satisfaction data.

Healthcare 71

Healthcare System Insurance Insurance 71

Asamby Consulting

MARCH 17, 2023

Small businesses play a vital role in the global economy, with millions of them operating worldwide. OD interventions can take many forms, including training and development programs, process improvement initiatives, and cultural change initiatives. Managing Change: Small businesses operate in a constantly changing environment.

Organizational Development 52

Organizational Development Small Business Development Talent 52

Asamby Consulting

OCTOBER 1, 2022

Process Improvement In business, you need to use resources as efficiently as possible. So you need to make sure that your processes are set up well. This blog post outlines a simple 5-step methodology to improve any process. Example: You have insufficient data submission in your email-based order intake.

Efficiency 52

Efficiency Process Improvement Methodologies Training 52

Asamby Consulting

AUGUST 30, 2022

A learning organization If you don't want to do all process improvement and development in your company, you need to build a so-called learning organization: Your employees have a structured process and tool set to formalize and document what they learn and make it available to everyone.

Company 52

Company How To Tools Process Improvement 52

Harvard Business

OCTOBER 23, 2017

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.

Change Management 71

Change Management Data Company Management 71

1 to 1

DECEMBER 22, 2021

From talent acquisition through the employee lifecycle, data-driven insights can fuel employee performance, satisfaction, and retention throughout the associate hiring, training, and development lifecycle. Eliminate waste from operations. In 2022 great EX is a priority.

Strategy& 26

Strategy& Strategy Strategy Talent 26