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Best Practices in Client Relationship Management

Effective Managers

Invest in Relationship-Building Activities Spending time building relationships outside of regular business interactions can strengthen bonds: Client Events: Host events, webinars, or workshops to engage with clients in a more informal setting. Alignment: Ensure that all departments are aligned with the goal of enhancing client relationships.

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Measuring the Long-Term Impact of L&D Initiatives on Business Performance

Clarity Consultants

Companies rely on Learning & Development (L&D) programs – especially eLearning – to stay competitive as industries change. However, the actual value of these learning and development programs lies not just in their immediate impact but in their long-term effects on business performance driven by employee learning.

Metrics 147
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Management Fundamentals Workshop for Services Organization

LSA Global

Net Promoter Score This fast growing and highly responsive services organization wanted to design and deliver a Customized Management Fundamentals Workshop to set new and inexperienced managers up to be successful people leaders that positively impact individual and team performance, engagement, and retention.

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How to Be an Effective Consultant on Virtual Projects

Successful Independent Consulting

I did this just recently with someone who was in a PICA workshop with me. When she introduced herself I realized we had similar backgrounds and I made a note to reach out to her after the workshop. Q: Any final thoughts on how to be a terrific consultant in a virtual world? Even before COVID-19, much of his work was done remotely.

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Is Execution Where Good Strategies Go to Die?

Harvard Business

In my work analyzing the thinking styles of leaders in organizations, I’ve found that strategy is usually developed by people who have a big-picture orientation, while execution is often done by those with a detail orientation. The fourth gap between strategy and execution is in measurement and metrics.

Strategy 133
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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci. Back in the days, I’m talking about the words ‘diversity’ and ‘inclusion’ weren’t terms yet but in essence that’s what the workshop we were doing would have been called. Ron, welcome. Prayer helps.

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When Companies Should Invest in Training Their Employees — and When They Shouldn’t

Harvard Business

companies spent over $90 billion dollars on training and development activities in 2017, a year-over-year increase of 32.5 %. For example, several months ago, a global financial services company asked me to design a workshop to help their employees be less bureaucratic and more entrepreneurial. Photodisc/Getty Images.

Training 131