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From the early days of mechanical automatons to more recent conversational bots, scientists and engineers have dreamed of a future where AI systems can work and act intelligently and independently. Recent advances in agentic AI bring that autonomous future a step closer to reality. With their supercharged reasoning and execution capabilities, agentic AI systems promise to transform many aspects of human-machine collaboration.
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In most competitive markets, when an organization offers a new benefit, others will quickly move to match it. This means that it’s hard to justify the hard work of creating something better, because it’s just going to become a new standard. It doesn’t pay for a credit card company to invest in customer service, the thinking goes, because that won’t pay for itself, it’ll just raise costs for the leader and for all of its competitors.
In a conversation with HBR editor-in-chief Adi Ignatius, Lisa Su, CEO of leading semiconductor company AMD, discusses its evolution toward high-performance and adaptive computing, the future of AI use in sectors from healthcare to tech to personal productivity, and the importance of responsible risk-taking. She advocates for fast experimentation and implementation while ensuring safety through initiatives like AMDs Responsible AI Council, active learning within the organization and among industr
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