Consulting Success
APRIL 29, 2024
Struggling to scale your service business? This episode unlocks the secrets to transforming your services into profitable packages that deliver consistent value. Eisha Armstrong, co-founder and executive chairman of Vecteris, dives deep into how to productize your services for growth. Learn how embracing a product mindset and specializing in a niche can boost your profits.
Harvard Business
APRIL 29, 2024
Companies that are struggling to find the right place to deploy new AI tech should consider use cases involving “voice of the customer” applications — parsing, interpreting, and responding to customer input from all different channels. They are typically easier to implement than employee productivity use cases because they don’t require as much behavior change, and easier to measure improvements in economic value because improving customer satisfaction often has a financial payoff.
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Business Consulting Agency
APRIL 29, 2024
In the complex world of modern marketing, many businesses find it challenging to navigate the multitude of channels and strategies effectively. This is where marketing consulting services come into play, providing expertise and insights that can drastically improve marketing outcomes. By partnering with marketing consultants, companies can leverage specialized knowledge and experience to enhance their marketing efforts across various domains.
Harvard Business
APRIL 29, 2024
Organizations in both the public and private sector have embraced nudges — small interventions designed to subtly steer individuals towards desired behaviors. But while nudges have a track record in getting people to choose the targeted options, will they stick with them? New research found they don’t — they use that option less often and for less time compared to people who made the choice without a nudge.
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Office Skills
APRIL 29, 2024
When talking over the phone, you’re unable to rely on the nonverbal expressions that are so important in face to face conversations such as facial expressions, body language, use of […] The post Nine Telephone Etiquette Tips for Using your Best Voice appeared first on Office Skills Training.
Management Consulting Connection brings together the best content for management consulting professionals from the widest variety of industry thought leaders.
LSA Global
APRIL 29, 2024
How to Accelerate Leadership Development to Unleash Potential Effective leadership matters. According to Gallup, leaders directly influence 70% of team engagement and performance. Unfortunately, the vast majority of leaders receive no leadership training prior to being promoted, and most companies rate their leadership development programs as ineffective.
Seth Godin Blog
APRIL 29, 2024
More than two-thirds of the companies surveyed said that they used NPS methodology with their customers. Some are using it to measure employee satisfaction as well. The P stands for ‘promoter’, but of course, it doesn’t actually measure promotion. If that many of your customers are actually promoting and recommending your business to others, you would be so busy you wouldn’t have time for a survey. “Would you recommend” is not the same question as, “how
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