Harvard Business

JULY 1, 2024

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

Sales 245

Sales How To Research Airlines 245

LSA Global

JULY 1, 2024

What CEOs Should Measure for Strategic Success CEOs are responsible for the company’s overall decisions and performance. Knowing what CEOs should measure for strategic success is crucial for making informed decisions and steering the company to where it wants to go in a way that makes sense. While the specific strategy success metrics vary across different industries and different strategies, metrics tend to fall into four overall buckets: Financial, Customer, Employee, and Other.

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Metrics Cash Flow Talent Financial 68

Harvard Business

JULY 1, 2024

An analysis of Instagram posts by Fortune 500 companies after George Floyd’s murder found that customers were skeptical of those who waited too long to make a statement.

Company 244

Company Research Analysis 244

Alan Weiss

JULY 1, 2024

I’ve made the point that when the automobile was invented and proved practical, they didn’t then go out and shoot all the horses. Yet the pony express stopped delivering messages when the telegraph and telephone and trains entered society. They didn’t try to breed faster horses, but horses were simply used for different purposes and are very much a part of our lives today: recreation, sports, transportation, and so forth.

Transportation 52

Transportation Sports Travel Training 52

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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Seth Godin Blog

JULY 1, 2024

The best jugglers don’t seem to be trying very hard. That’s because they understand what the work involves, and they don’t confuse effort with results. Some approaches to keep in mind: Focus on the work at hand Don’t take on more than you can handle Establish a spec, and ignore perfection Throws are far more important than catches Devote a significant amount of time to honing your craft Consistently add incremental challenges Frantic leads to more frantic.

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