This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
'IBM Global Business Services (GBS). The history of IBM GBS is one of our very favorite business stories of all time, and one that reminds us that even the most enormous, boring and troubled companies can re-invent themselves. As the next installment in our popular Firm Profile series, we take a look at the evolution, reinvention, and current interview tactics of one of the world’s premier consulting firms – IBM.
'A framework to help executives, senior managers and marketers devise strategies for future growth. 1. Background. THE Ansoff Matrix (referred to by some commentators as the Product/Market Expansion Grid) was developed by a Russian-American mathematician named Igor Ansoff , and first explained in his 1957 Harvard Business Review article entitled Strategies for Diversification. 2.
'By: Sandy Jones-Kaminski Networking occurs at practically every event we attend, whether it’s on the schedule or not. As the featured speaker at the October WIC General Meeting, I thought I’d share some of my tips to help with your pre-meeting preparation. These tips are most helpful if you’re attending an in-person networking event solo. Two proven tactics that I’ve seen help solo attendees again and again: 1.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
'The airline business is like nothing on earth, and airline people are some of the most common interactions we consultants have. I thought I would take a minute to note some of the crazy words that come out of their mouths. Note that I''m not talking about jargon - every field has special weird words for weird things. I''m talking about weird words for common things that didn''t need renaming.
'There is little to no incentive in the healthcare industry to hold down costs. Worse yet, the rewards for performing unnecessary surgeries is huge, while the risks of doing them are essentially nonexistent. Here are a couple of articles that show what I mean. Prostate Cancer Radiation Therapy Rises as Doctors Profit. Bloomberg reports Prostate Cancer Radiation Therapy Rises as Doctors Profit.
Sign up to get articles personalized to your interests!
Management Consulting Connection brings together the best content for management consulting professionals from the widest variety of industry thought leaders.
'There is little to no incentive in the healthcare industry to hold down costs. Worse yet, the rewards for performing unnecessary surgeries is huge, while the risks of doing them are essentially nonexistent. Here are a couple of articles that show what I mean. Prostate Cancer Radiation Therapy Rises as Doctors Profit. Bloomberg reports Prostate Cancer Radiation Therapy Rises as Doctors Profit.
'Thanks to technology, (relative) peace and historic levels of prosperity, we''ve turned our culture into a crystal palace, a gleaming edifice that needs to be perfected and polished more than it is appreciated. We waste our days whining over slight imperfections (the nuts in first class aren''t warm, the subway isn''t cool enough, the vaccine leaves a bump on our arm for two hours) instead of seeing the modern miracles all around us.
'“It’s an incredibly exciting thing, this one meaningless life of yours” (Tim Minchin). “TIM Minchin is a genius, pure and simple. He is to musical comedy what Charles Darwin was to evolution” (Tim Arthur, CEO of TimeOut Magazine). We tend to agree. For those of you unfamiliar with Tim’s work, you can check out some of his amusingly irreverent musical comedy here.
'By: Melissa Stacey On behalf of Women in Consulting, thank you for your generous donations to the silent auction! Your participation and collaboration helped make the 2013 silent auction a huge success. Women in Consulting is grateful for your support. Colleen Bataille, Inspired Events by CB: www.inspiredeventsbycb.com. Pamela Bender, Planning Showcase: www.planshow.com.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
'Service design is critical to customer experience (CX). (If you''re not sure why, please check out my post from earlier this week called Service Design: The Most Important Design Discipline You''ve Never Heard Of, and then come back and continue reading.) But what exactly is the relationship between the service design and CX? And how does the field of user experience (UX) factor into this picture?
'In yet another act of economic stupidity, France targets Amazon to protect bookshops. France’s parliament has passed a law preventing internet booksellers from offering free delivery to customers, in an attempt to protect the country’s struggling bookshops from the growing dominance of US online retailer Amazon. On Thursday, Aurélie Filippetti, the culture minister who originally proposed the move, denounced Amazon for its alleged “strategy of dumping”, claiming that the company used offers of
'If you announce what you want, if you are clear about what''s on offer, if you set goals. the chances of accomplishing your goal go up, and so does. the chance that you will be disappointed. For many people, apparently, it''s better to not get what you want than it is to be disappointed. The resistance is powerful indeed. Every time you use waffle words, back off from a clear statement of values and priorities and most of all, think about what''s likely instead of what''s possible, you are sell
'Keith Ferrazzi, author of Who''s Got Your Back: The Breakthrough Program to Build Deep, Trusting Relationships That Create Success--and Won''t Let You Fail , introduces a passage on the value of connecting with co-workers from The Necessity of Strangers: The Intriguing Truth about Insight, Innovation, and Success , by Alan Gregerman.
Mastering data visualization in PowerPoint will help accelerate your career because it positions you as someone who can present data that drives business decisions forward. think-cell's PowerPoint Best Practices eBook was created specifically for professionals aiming to master the art and science of data-driven storytelling. What’s inside: Practical Insights: Uncover valuable tips for crafting engaging and persuasive presentations.
'Loss aversion is a widespread behavioural trait which causes people to experience the suffering from a loss much more deeply than the joy from a commensurate gain. Background. Everyone knows that people don’t like to lose things. People are reluctant to give their old clothes to Vinnies, to leave dysfunctional relationships, or to throw away an old pair of slippers.
'By: Renee Daggett The number of people working from home has increased, yet claiming the home office deduction has been a burden and filled with many rules in order to qualify. However, for 2013, the IRS has implemented new home office rules to make it SIMPLE! Taxpayers can choose between the regular method and the new simplified method. For the regular method, you must use a portion of your home regularly and exclusively as a principal place of business, as a place to meet with clients or in
'Today marks the start of Customer Service Week where thousands of companies will honor and award their employees in an effort to boost morale and celebrate those committed to delivering exceptional customer service. In an effort to encourage continuous improvement for companies'' service organizations beyond October 11, I''m making the following recommendations.
'A few days ago, a reader sent me a chart of the price of gold vs. the national debt. The chart was a bit out of date so I asked Nick at Sharelynx Gold (my favorite proprietor of historical and current gold charts) if he had a similar chart. He did. And here''s the chart. Debt and Debt Ceiling vs. Gold. click on chart for sharper image. Please note that the current debt limit is $16.699 trillion.
Savings Consultants are needed in today’s market more than ever. With an increase in expenses, businesses are looking for opportunities to save. Often unknown to businesses are savings in expense reduction, specialized tax savings, specialized savings including medical underpayments, health benefits cost reduction, zero cost processing, and more. Blue Coast Savings, with over 20 years in business, assists Savings Consultants in helping these companies move toward more profitable businesses.
'is to assume that they are uninformed, and that once they know what you know, they will change their mind. (A marketing problem!). The second easiest way to disagree is to assume that the other person is a dolt, a loon, a misguided zealot who refuses to see the truth. Their selfish desire to win interferes with their understanding of reality. (A political problem!).
'By addressing social issues with sustainable business models, business leaders have the potential to provide scalable solutions MICHAEL PORTER makes an astute observation – the world is full of social problems. From environmental degradation and disease to unemployment and inequality, solving social problems has traditionally been the domain of NGOs, the government and philanthropists.
'Ever notice the eerie similarity of consulting deliverables to Mad Libs ? It seems that as a firm gets more "mature" ( in the procedure sense ) all of its output becomes a massive game of "fill in the blanks." Just like Mad Libs. Need a deliverable for a small backwoods paper company? Fill in the blanks. How about a Wall Street financial? Same deliverable; just fill it in.
This White Paper targets opportunities for Management to develop proficiency in the Decision Framing and Analyses element of input to Decision, & Risk Analyses for Major Project Funding Decisions.
'It''s no secret that mobile is changing the traditional marketing funnel and transforming the way customers interact at every stage throughout the customer journey. Mobile has propelled us into an environment that not only allows us to express a need through any device at any time, and also one that has customers expecting a contextually relevant response to those needs.
'Security founder John McAfee of McAfee Associates, a computer anti-virus company, reflects on Obamacare: " This Is A Hacker''s Wet Dream ". NEIL CAVUTO: What do you make [of Obamacare]? Obviously, a lot of people have been focusing on the law but not really cognizant of the privacy part of the law, and how hackers could have a field day with it. Is it that bad?
'I have no idea what caused the guy in front of me in traffic to be having a bad day. Maybe he has a stressful meeting coming up, or his butler burned his bacon at breakfast. Maybe he''s having trouble paying his rent, or his industry is under seige. All I know is that he''s weaving in and out, giving people the finger and yelling at other cars, all at the same time.
Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution. In sales, case studies are crucial pieces of content that can be tailored to prospects' pain points and used throughout the buyer's journey. In marketing, case studies are versatile assets for generating business, providing reusable elements for ad and social media content, website material, and marketing c
'Viewing stress as helpful can foster courage, and connecting with others under stress can aid resilience. KELLY McGONIGAL explains that merely believing that “stress is harmful” can increase your chances of premature death. The good news is that by changing how you think about stress you can change your body’s stress response and improve your physical resilience.
'The first team problem Read Part I, Part II and Part III of our story for background information. The team has been moving along well and, as Alice predicted, during the first team meeting, they really did seem to come together as a team. However, Alice began to notice an issue. Similar to what happened [.].
'For years, brands referred to the contact center as the "cost center" of their organization. With their focus geared toward short-term ROI, many were reluctant to spend money on improvements because they neglected to consider sales beyond the brick-and-mortar store or website. Such companies failed to take full advantage of their customer service agents, for they were not trained as sales agents, thus missing the opportunity to nurture relationships, encourage repeat purchases, and upsell durin
We organize all of the trending information in your field so you don't have to. Join 55,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
203 
Let's personalize your content