Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 132

Metrics Engineering Efficiency Operations 132

Rick Conlow

AUGUST 21, 2023

Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. Personal Development Support : Recognizing employees’ aspirations for growth and providing opportunities for further education or skill development is a valuable recognition program.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

For example, in the recruitment phase, talent acquisition leaders can determine the most predictive pre-hire characteristics of future employees, based on common attributes of their most successful associates, such as education and high levels of empathy.

Strategy& 26

Strategy& Strategy Strategy Talent 26