Education Operations Process Improvement 
Harvard Business
JULY 8, 2016
Entrepreneurs in Chinese industries from animated media to applied medical research said that China’s insistence on domestic standards are resulting in less-ambitious innovation and that the education system is not supporting appropriate talent development. This presents Western companies with a fresh challenge.
Harvard Business
OCTOBER 23, 2018
While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. Around the world, educated people are the one single indispensable ingredient for innovation. Mind the Mittelstand.
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Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support.
Consulting Matters
APRIL 24, 2020
After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. Sometimes it’s not operational capacity.
Harvard Business
JUNE 16, 2017
It includes social factors (employment, family and social support, income, education), behaviors (diet and exercise, tobacco, alcohol and drugs, sexual activity), and the physical environment (housing, air and water quality, transportation). Our pilot effort was supported in part by a federal grant.
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. You do not have a consistent policy or do not educate employees well.
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. You do not have a consistent policy or do not educate employees well.
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