Rick Conlow

JUNE 15, 2022

Think about it, with a little creativity could not this highly educated leader…learn. In a manufacturing company, we helped them set up process improvement teams in all areas of the business. As a result, they achieved increase sales to existing customers by 212% over two years. It is their way or the highway.

Leadership 109

Leadership Training Training eBook 109

Tom Spencer

JUNE 10, 2014

While they were focusing on CD sales and law suits, Apple came along and launched the iTunes Music Store, which is now the world’s largest music retailer with revenues exceeding $12 billion per year. They thought they were in the business of selling CDs, when they were actually in the business of sharing music. Management Consulting'

Retail 127

Retail Deloitte Video Sports 127

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. Well, you’re spending more money on a process that’s still broken.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What to do. What not to do.

Metrics 132

Metrics Engineering Efficiency Operations 132

Tom Spencer

MARCH 21, 2020

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 88

Banking Airlines Policies Insurance 88

Tom Spencer

MARCH 21, 2020

You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Improve your processes and invest in technology.

Banking 78

Banking Airlines Policies Insurance 78

Tsavo Neal

JULY 29, 2019

For me, I can pick up the phone and my sales process from that point onwards is about qualification and some negotiation, but you’ve got to start with lead generation.”. If you’re looking for process improvement, and you come across Ian’s website, you’re going to get value from reading his website. He educates them.

Consulting 60

Consulting Video Process Improvement Education 60