Remove Efficiency Remove Fashion Remove Metrics
article thumbnail

Optimizing Portfolio Profit through DIPP-guided Resource Allocation

Epicflow

His expertise spans a wide range of projects, from Fashion Model Barbie to avionics on the F-35. Stephen has introduced innovative methods and metrics to the project management discipline and has taught project management at universities and for organizations worldwide, including Siemens, Ford, Qatar Telecom, and the US Air Force.

Resources 130
article thumbnail

Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 123
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can Index Funds Be a Force for Sustainable Capitalism?

Harvard Business

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

article thumbnail

What Great Data Analysts Do — and Why Every Organization Needs Them

Harvard Business

Today’s fashion in data science favors flashy sophistication with a dash of sci-fi, making AI and machine learning the darlings of the job market. Performance means more than clearing a metric — it also means reliable, scalable, and easy-to-maintain models that perform well in production. Engineering excellence is a must.

Data 133
article thumbnail

A Blueprint for Digital Companies’ Financial Reporting

Harvard Business

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. Many of these metrics are disclosed in Facebook’s financial statements. However, how those metrics translate into revenues remains a mystery to external investors.

article thumbnail

A Better Way for Employers to Procure Health Care

Harvard Business

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. It is a costly mistake. And these reports should be sent from the provider to the employer every 12 weeks.

article thumbnail

How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. In short, companies that want to get into this game will have to roll up their sleeves and do some old-fashioned blocking and tackling. Don’t make your AI too lite.

Company 70