Remove Efficiency Remove Insurance Remove Metrics
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Effective Manufacturing Operations Management in 2024

Epicflow

Read the article to learn more about this practice and its role in manufacturing, and explore recommendations that will drive MOM’s efficiency. Its main purpose is to produce better products more efficiently and at lower costs. This practice increases supply chain efficiency, makes it cost-effective and responsive to market changes.

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We Can’t Study Short-Termism Without the Right Metrics

Harvard Business

However, firms can efficiently increase margin growth without much revenue growth by managing to squeeze out their fixed costs to service the same level of output. So this measure may mislabel efficient companies as myopic.

Metrics 103
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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 129
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How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Harvard Business

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” Accountability is vital to the efficiency of the process.

System 130
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Hiring Algorithms Are Not Neutral

Harvard Business

These software systems can in some cases be so efficient at screening resumes and evaluating personality tests that 72% of resumes are weeded out before a human ever sees them. But there are drawbacks to this level of efficiency. This way, no single metric, such as SAT score, would exclude a qualified candidate.

Resumes 70
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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop. The cost of simply expanding the call centers was prohibitive.

Company 70
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What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. Insurers can use this data to better understand their customers and to price policies accordingly.

Company 70