Remove Efficiency Remove Knowledge Base Remove Operations
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings. Start a knowledge base. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support. What not to do.

Metrics 131
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When to Decentralize Decision Making, and When Not To

Harvard Business

We find it useful to start with four qualities most executives want their organizations to have: responsiveness, reliability, efficiency, and perennity (e.g., For some tasks, it is desirable or necessary to have common rules across the operating units: policies, standards, methods, procedures, or systems. Minimum efficient scale.

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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

Company 70
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How the Data That Internet Companies Collect Can Be Used for the Public Good

Harvard Business

For example, the California Data Collaborative is a data pooling effort among a coalition of water utilities, cities, and water retailers to create an integrated, California-wide platform to provide accurate technical analysis and better inform water policy and operational decision making.

Data 118
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Can African Tech Startups Succeed in a World Dominated by Facebook and Google?

Harvard Business

But as global technology brands penetrate African economies, it is becoming evident that most local startups are experiencing new levels of competition, which could potentially disrupt their operations. ICT has offered new ways of exchanging information and transacting business efficiently and cheaply.

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Epicflow Updates: Hardshell Data Security and Advanced AI-Powered Functionality for Flawless Project Portfolio and Resource Management

Epicflow

This means that for any operation in the Epicflow system, your business data remains secure on your servers. Epicflow’s knowledge base and training materials, any other source, or all together. With DataGuard, we provide cloud service while making it possible to keep your data on premises.

Resources 147
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A.T. Kearney Interview & Culture

Management Consulted

Now known to be THE best sourcing, procurement and operations consulting firm in the world, A.T. Operations. Kearney works collaboratively with companies to transform their operations in order to gain unprecedented competitive advantage. Mir Aamir - Chief Financial Officer and Chief Operating Officer, Coupons.com.