Remove Efficiency Remove Knowledge Base Remove Process Improvement
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How Digital Technology Is Changing Farming in Africa

Harvard Business

The process improves farm productivity and reduces input waste by using analytics to facilitate data-driven farming practices for small-scale farmers. Digital technology opens vast untapped potential for farmers, investors, and entrepreneurs to improve efficiency of food production and consumption in Africa.

Tools 134
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t optimize for efficiency. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Start a knowledge base. What not to do. Your goal is success. What not to do.

Metrics 132