Harvard Business

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. If they use it solely to check on the amount of activity, call volume, or other measures of efficiency, it’s of low value to the sales team and likely be rejected or filled with fictional data. PM Images/Getty Images.

Sales 132

Sales How To Metrics Tools 132

Harvard Business

DECEMBER 4, 2018

In the past, internal communications strategies that focused on efforts such as low-readership employee magazines or in-house intranet content often earned a reputation for draining resources without having much impact. Enabling Middle Management Communication Improves Work.

Research 70

Research Operations Survey ROI 70

Harvard Business

OCTOBER 11, 2016

Our research at the Agile Talent Collaborative reinforces findings from Accenture and other consulting and research firms: the use of freelancers — or agile talents as we call them — is growing, and for reasons that go well beyond cost efficiency. A growing percentage of this investment supports peer learning.

Agile 70

Agile Development Talent Deloitte 70