Harvard Business

NOVEMBER 16, 2016

We correctly suspected that the media would find a degree of fascination with the story. Our strongest motivation, however, was getting skin in the game to galvanize our 30,000 employees to achieve an excellent patient experience every time, and to create a forcing function for improvement, uncovering problems we were unaware of.

System 70

System Healthcare Financial Construction 70

Harvard Business

OCTOBER 23, 2017

Apply Social Media Analytics to Identify Stakeholder Sentiment. They are also more likely than employees to comment on social media about changes a company is making, thus giving potentially vital insight into how they are responding. Deploying them now is critical to ensure success with data-driven change initiatives in the future.

Change Management 71

Change Management Data Company Management 71

1 to 1

DECEMBER 22, 2021

We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. In the face of the Great Resignation, the efficiency gained from automation, process improvements, and talent acquisition/retention must be re-invested to retain talent.

Strategy 26

Strategy Strategy& Strategy Talent 26