BCG

MAY 9, 2016

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

Operations 40

Operations Retail Banking Benchmarking 40

Tom Spencer

NOVEMBER 15, 2024

From telemedicine to wearable devices, health-tech innovations are not only improving patient outcomes but also making healthcare more accessible and efficient. As wearable technology continues to advance, we’re seeing the development of more sophisticated devices capable of monitoring a broader range of health metrics.

Healthcare 78

Healthcare Data Trends Efficiency 78

Tom Spencer

JUNE 21, 2024

However, what my undergraduate business program failed to emphasize was the often-overlooked world of startups —particularly small businesses that operate outside the spotlight of household brand names or well-funded tech giants such as Uber or Airbnb.

Transportation 88

Transportation Engineering Resources Productivity 88

Epicflow

JUNE 10, 2024

In addition, their focus on effective resource allocation, stakeholder engagement, and change management contributes to enhanced operational efficiency, increased agility, and improved project outcomes. What organizations require a CPO? One of a CPO’s tasks is to ensure optimal resource allocation across a company’s critical projects.

Resources 61

Resources Methodologies Efficiency Metrics 61

Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28

Metrics Retail Sales Automotive 28

CaseInterview.com

DECEMBER 20, 2020

In the book The Checklist Manifesto by surgeon Atul Gawande (one of my favorite books on building scalable operations), the author discusses the errors that occur in surgery. The two errors that stick out most in my mind are: Operating on the wrong part of the patient (e.g., I was shocked at the types of errors that occur in surgery.

Case Interview 105

Case Interview Interviews Resources Policies 105

Harvard Business

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The result?

Airlines 64

Airlines Efficiency Study Operations 64

Progressus

OCTOBER 20, 2023

These metrics provide the foundation for more outcome-oriented engagements, leveraging real-time data to secure contracts, monitor progress, and demonstrate the value of client investments. Which Metrics Are Essential for Professional Services Firms?

Cash Flow 52

Cash Flow Metrics Resources Sales 52

Strategic Planning and Management Insights

MARCH 6, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. However, it's crucial to have a consistent and efficient method for tracking progress.

Report 98

Report Data Strategy Strategy& 98

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 52

Metrics Engineering Efficiency Operations 52

Harvard Business

APRIL 5, 2017

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 32

Metrics Study McKinsey Cash Flow 32

Progressus

OCTOBER 19, 2023

These transformative elements, while well-recognized, are evolving at an unprecedented pace, affecting how professional services firms operate, make decisions, collaborate, and structure their services. Reimagining Performance Metrics: Traditional productivity measures are giving way to outcome-based assessments.

Industry 52

Industry Agile Talent Data 52

Kates Kesler

APRIL 7, 2022

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Programs and staff grow. An Example.

Agile 50

Agile Enterprise Metrics Talent 50

Asamby Consulting

JANUARY 20, 2022

These goals can be tracked through metrics that gives continuous feedback such as OKR, MBO, etc. These metrics are like receiving a score in a video game, which allows everybody to know if they are going in the right direction. In this case, Goals are the perfect way to efficiently coordinate a growing and often delocalized team.

Small Business 52

Small Business Metrics Video Sales 52

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. We made a number of operational changes to the call center.

Metrics 48

Metrics Engineering Operations Sales 48

1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. She’s dissected and painstakingly diagrammed each one. You just need to think differently.”

ROI 32

ROI Metrics Sales Benchmarking 32

CaseInterview.com

DECEMBER 20, 2020

In the book The Checklist Manifesto by surgeon Atul Gawande (one of my favorite books on building scalable operations), the author discusses the errors that occur in surgery. The two errors that stick out most in my mind are: Operating on the wrong part of the patient (e.g., I was shocked at the types of errors that occur in surgery.

Metrics 69

Metrics Operations Report Policies 69

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 41

System Healthcare Metrics Report 41

LSA Global

JUNE 15, 2017

When roles and success metrics are unclear, it is difficult for teams to perform beyond the sum of their parts. It is also critical when internal operations must change to become more efficient or more satisfactory to external or internal customers.

Change Management 33

Change Management Management Consulting Metrics 33

1 to 1

MARCH 28, 2022

It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. workforce by 2023.

How To 52

How To Metrics Talent Policies 52

Harvard Business

NOVEMBER 23, 2017

That time is spent establishing financial and operational metrics, aligning goals with overarching strategy, allocating resources, and reviewing key metrics. High-performing teams spend 14% more time checking their progress against strategic goals by reviewing key metrics and shifting resources accordingly.

Strategy 51

Strategy Strategy& Strategy Enterprise 51

Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service?

Metrics 37

Metrics Video Fashion Report 37

Kates Kesler

AUGUST 29, 2012

This article highlights the operational challenges created by the most common organization design used by HR departments—the business partner model—and presents an emerging model— the solutions center—that is intended to address these flaws.

Resources 50

Resources Efficiency Talent System 50

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 28

Efficiency Metrics Study Groups 28

Harvard Business

MAY 20, 2016

The second constituent in making a great sales force is providing clarity about sales force roles and responsibilities in an effective and efficient organizational structure. It requires directing and managing salespeople using the right metrics, operating cadence, and performance management process. Organization.

Sales 41

Sales Talent Operations Efficiency 41

Harvard Business

MAY 24, 2017

So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. Jess was trained as a Six Sigma Green Belt.

Metrics 41

Metrics Education Operations System 41

Progressus

NOVEMBER 9, 2023

For those companies, project accounting is one component of several operational mechanisms used in controlling projects, maximizing project profitability, and ensuring customer satisfaction. Every aspect of your project, from project profitability to individual performance metrics is enabled by Microsoft’s Power BI.

Resources 52

Resources Report ROI Data 52

Harvard Business

SEPTEMBER 19, 2018

But such a change would probably not change how resources are allocated or businesses operate. We then scored the quality of disclosure based on whether there is no disclosure, generic disclosure, backward-looking metrics, or forward-looking metrics for a category.

Metrics 38

Metrics Financial Marketing Trends 38

Harvard Business

OCTOBER 27, 2017

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. While tracking metrics to show local and global improvement is an important element, don’t forget to recognize the employees who make success possible.

Company 50

Company Strategy Strategy& Strategy 50

Harvard Business

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow. Insight Center.

Comparison 47

Comparison Financial Report Data 47

Harvard Business

OCTOBER 6, 2016

We mapped this data against dozens of financial and leadership metrics, clustering companies into four groups (ranging from low- to high-performing). And fifth, while these companies do have leadership “programs,” they are embedded in the business, and HR does not operate alone.

Leadership 47

Leadership Deloitte Culture Pharmaceuticals 47

Harvard Business

MAY 8, 2018

Our research , which focused on CEO succession in the American health care system, examined the impact of CEO succession on productivity and efficiency. The result of frontier analysis is an index for each firm describing its efficiency at transforming inputs into outputs relative to the best performers operating at comparable scale.

Study 28

Study Productivity Efficiency Analysis 28

1 to 1

OCTOBER 14, 2022

This is where conversational text messaging offers a solution that not only improves customer experience but also reduces costs and increases efficiencies. Yet, they realized going online provided more opportunities than just fostering customer relationships, it offered greater efficiency and productivity.

Banking 32

Banking Financial Retail Efficiency 32

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2% for laggards.

Company 28

Company Operations Data Benchmarking 28

Epicflow

JUNE 28, 2023

More and more business organizations are becoming data-driven – they are leveraging technology and data to gain actionable insights, improve operations and decision-making, and as a result achieve better outcomes. availability, performance, competences), etc.

Data 52

Data Management Resources Software 52

LSA Global

DECEMBER 13, 2019

Without a true north, lots of time and effort can be wasted in organizational politics and “churn” where little gets efficiently accomplished and there’s minimal movement forward. It sets out which projects and operations will need resources and where the resources (financial, personnel, technology) will come from.

Strategy 36

Strategy Strategy& Strategy Guidelines 36

LSA Global

MARCH 20, 2020

While many pundits believe that people can’t perform both roles well, corporations continue to believe that high performing and high potential employees can, at the same time, operate as an effective individual producer and people leader simultaneously. What Organizations Expect from Managers. How to Set Up Your Player-Coaches for Success.

How To 45

How To Sports Culture Talent 45