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As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It operates at the task level and not the end-to-end process level.” ” But RPA can be combined with changes in the relevant business process. Why RPA Needs ProcessAnalysis.
The authors state that companies adopting business process reengineering are so focused on the future state that they ignore a thorough analysis of the current state. Place responsibility for improvement in the hands of a few people who have the special skills and training to operate the software, and let them fix the problems.
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