Harvard Business

JUNE 13, 2018

health care firm, for example, had over the years stripped a process down to the minimal viable steps to achieve efficiencies. However, the process resulted in a lack of communication to the service users, and that in turn drove up costs in the contact centers. Examples of RPA and Process Improvement.

Company 136

Company Process Improvement Case Interview Banking 136

Harvard Business

OCTOBER 29, 2018

Facing a tight labor market as the holiday shopping season approaches, many retail companies will undoubtedly consider following the lead of Amazon, which recently announced that it is raising its minimum hourly wage for all of its U.S. Higher wages are good for retail and other low-wage service workers. above the federal minimum wage.

Retail 123

Retail Operations System Transportation 123

Harvard Business

NOVEMBER 16, 2016

But comfortable reliance on this “precious” relationship has left us in a situation where the customers of many other sectors (such as retail) are often treated better from an experiential standpoint than medicine’s patients. The doctor-patient relationship has long been sacrosanct.

System 70

System Healthcare Financial Construction 70

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

Change Management 71

Change Management Data Company Management 71