Harvard Business

OCTOBER 19, 2018

I once knew a chief operating officer with a reputation for humiliating his team whenever they disappointed him. It’s the only way to make the sale!”), In contrast to the unaware, certain difficult colleagues—like office jerks— know exactly what they’re doing , but aren’t willing to change.

Survey 133

Survey Research Tools Report 133

Harvard Business

DECEMBER 13, 2017

As an aspiring PM, there are three primary considerations when evaluating the role: Core Competencies , Emotional Intelligence (EQ), and Company Fit. Emotional Intelligence (EQ). So, what should you consider if you’re thinking of pursuing a PM role?

Productivity 72

Productivity Management Engineering Case Interview 72

Strategic Planning and Management Insights

AUGUST 28, 2024

In the latest episode of the Strategy and Leadership Podcast, host Anthony Taylor sits down with Jean St. Pierre , the co-founder and chairman of the Rhombus Group. Jean shares his compelling story of building a $100 million business, losing it all, and then rediscovering his path through deep introspection and strategic planning.

Groups 109

Groups Leadership Strategy& Strategy 109

1 to 1

MAY 10, 2021

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

How To 26

How To Sales Emotional Intelligence Efficiency 26

1 to 1

APRIL 28, 2022

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. What is the difference between a captive contact center and outsourcing? Hiring the right people.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Management Consulted

NOVEMBER 2, 2015

However, not all of its resources are pointed towards consulting, as it offers three lines of services, Audit, Tax and Advisory, with the Advisory arm of its operations (where consulting lives) generating $9.09 Within the US, KPMG LLP operates from 87 offices with more than 23,000 employees. Operating Effectiveness. Outsourcing.

Interviews 100

Interviews Culture Consulting Case Interview 100

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. What does it mean to ‘upgrade the leadership operating system’?

Operations 29

Operations System Leadership Emotional Intelligence 29

Management Consulted

MAY 10, 2015

The Hay Group carried on growing for the next 20 years, expanding its operations and its global reach. Things continued in this vein, with Daniel Goleman using Hay Group research to publish “Working With Emotional Intelligence” in 1999. Enterprise sales effectiveness. In 2002, World at Work posthumously honored Edward N.

Groups 100

Groups Interviews Culture Case Interview 100

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. What does it mean to ‘upgrade the leadership operating system’?

Operations 20

Operations System Leadership Emotional Intelligence 20

Cheryl Cran

OCTOBER 28, 2014

Traditional training modules on leadership skills, communication skills, change management skills, emotional intelligence are useful tools to elevate leadership ability. What does it mean to ‘upgrade the leadership operating system’?

Operations 20

Operations System Leadership Emotional Intelligence 20

Harvard Business

SEPTEMBER 28, 2017

After one of her patients dies on the operating table, a lawyer for the patient’s family discovers that the surgeon deliberately withheld the mortality data. You are eating at a restaurant and see a rat scurry across the floor.

Research 74

Research Productivity Policies Marketing 74