Remove Energy Remove Methodologies Remove Metrics Remove ROI
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How to Consistently Get Consulting Clients.Even if You're Brand New and Just Starting Out

Consulting Matters

archetypal energy, wants, needs, aspirations, etc.). While your experience, education and methodology matters, what people buy are your unique strengths and how you personally show up and support them. To ensure your system works and scales: Install metrics for each aspect of the system.

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The Most Common Reasons Customer Experience Programs Fail

Harvard Business

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. They have “soft” metrics rather than real business goals. Mistake #2: Linking metrics to business outcomes. So where does it all go wrong?

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