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The headlines about the Texas freeze and energy disaster caught my attention. The bottom line is Texas officials had been warned many times over the last 30 years about their energy infrastructure not being winterproof. They’ll think it’s a growth strategy at work. Concentrate on strategy and vision. Get into the details.
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One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple processimprovement action teams, they won the JD Power Award. A few people were fired as a result.
One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple processimprovement action teams, they won the JD Power Award. A few people were fired as a result.
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