Harvard Business

SEPTEMBER 24, 2018

The remainder work for Orange (née French Telecom), which launched VBN in 2014 to teach its programmers and engineers how to work with and learn from people outside of the company. Amenities and kitchens are strategically positioned to “engineer serendipity” and conversations across organizations. Who uses them?

Company 130

Company Case Interview Engineering ROI 130

1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. A 9700% CX ROI? She’s dissected and painstakingly diagrammed each one. No more layoffs.

ROI 32

ROI Metrics Sales Benchmarking 32

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. These insights allow leaders to identify risks, assess project performance, and make informed decisions that maximize ROI.

Tools 130

Tools Management Software Resources 130

Epicflow

FEBRUARY 20, 2025

These tools offer features for tracking performance metrics, managing resources, and ensuring alignment with strategic priorities. These insights allow leaders to identify risks, assess project performance, and make informed decisions that maximize ROI.

Tools 130

Tools Management Software Resources 130

Harvard Business

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

ROI 78

ROI Metrics System Data 78

Johanna Rothman

JANUARY 9, 2018

The other opinion (based on my experience) was that of using ROI to predict which product, project, or feature a team should do first. First, here are circumstances in which I’ve seen people successfully use ROI and earned value. Remember that ROI is the (Gain-Cost)/(Cost). For my clients, it appears to be better than ROI.

Agile 55

Agile ROI Productivity Sales 55

Harvard Business

MARCH 22, 2017

Each outbound communication is measured individually for immediate ROI. The metrics also changed. Adopting an agile method of customer testing and rapid iteration, they worked with engineering to rethink the product and bring a “minimum viable product” to market for these new buyers.

Marketing 135

Marketing Agile Fashion Sales 135