Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own.

Engineering 72

Engineering Company Data Productivity 72

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

Metrics 131

Metrics Engineering Efficiency Operations 131

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, I’m not a strict engineer. I’m not a strict operator.

Interviews 156

Interviews Company Marketing Operations 156

Tom Spencer

MARCH 21, 2020

A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Technology issues and bad processes are a common issue among large well established companies. Shifting employee attitudes.

Banking 88

Banking Airlines Policies Insurance 88

Tom Spencer

MARCH 21, 2020

A good example would be a sales person providing inaccurate information to the customer just to make that sale. Below are 3 steps that companies can take to improve on the issues mentioned above. Technology issues and bad processes are a common issue among large well established companies. Shifting employee attitudes.

Banking 78

Banking Airlines Policies Insurance 78

Consulting and Organizational Management

APRIL 28, 2010

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. Carmen Gattuso June 28, 2010 at 12:58 pm | Permalink.

Management 49

Management Organizational Development Nonprofit Ethics 49