Enterprise Interviews Process Improvement 
Harvard Business
OCTOBER 9, 2023
The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.
Harvard Business
JUNE 13, 2018
At a leading global logistics company, for example, the business rules in a claims process suggested that decisions on tolerances for refunds required the judgment of a manager. But when interviewed, the manager was able to clearly articulate rules of thumb he followed, which could be defined as rules for the RPA process to follow.
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Consulting Matters
APRIL 24, 2020
Interview Transcript: Betsy Jordyn : Hey, it’s Betsy Jordyn of the Consultant’s Institute, and I’m so excited to interview Charles Browne. And our topic today is really focusing on those product companies. And now, somehow things have fallen off the rails, and they want to establish a company. This is really huge.
Consulting and Organizational Management
DECEMBER 2, 2012
The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. Years ago I was interviewing for a job in a large consulting firm in NYC. They put me through a long, exhaustive interviewing process before they finally offered me the job.
Harvard Business
NOVEMBER 22, 2017
who specializes in Lean, notes that only about 30% of Lean quality-improvement projects see results sustained beyond three years. Under a renewed mandate from its CEO, the organization implemented a Lean transformation across the enterprise, with the goal of improving care outcomes, the patient experience, and access.
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