Remove Ethics Remove Metrics Remove Operations
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Sustainability: The Growing Importance of ESG Metrics

Tom Spencer

Environmental, Social, and Governance (ESG) metrics have emerged as critical tools for companies to measure and communicate their sustainability efforts. These metrics are increasingly influencing business decision-making and thus shaping corporate reputation in a way that impacts customer loyalty and financial performance.

Metrics 78
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What You Can Do to Improve Ethics at Your Company

Harvard Business

It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. many of us face an endless stream of ethical dilemmas at work. We were surprised that 30 leaders in the study recalled a total of 87 “major” ethical dilemmas from their career histories. Wells Fargo. Volkswagen.

Ethics 139
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Foundational Skills for New Sales Hires: The Top 7

LSA Global

Foundational business sales training should include a primer on business acumen : key business drivers, financial metrics, and industry-specific trends. Ethical Selling and Integrity Transparency , honesty, accountability , and trust are the currency of modern sales.

Sales 62
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Mastering AI: A Strategic Guide for Business Leaders in the Digital Age

Chad Barr

Think of AI like a calculator for business operations. For business leaders, this requires a balanced approach: leverage AI insights, but apply human oversight to ensure content, strategies, and decisions are fair, inclusive, and ethical. But here’s the key: AI isn’t meant to replace human intuition or decision-making.

Tools 52
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Ban These 5 Words From Your Corporate Values Statement

Harvard Business

Practically every organization today has a set of core values that ideally function as the “operating instructions” of the company. 90% of them reference ethical behavior or use the word “integrity,” 88% mention commitment to customers, and 76% cite teamwork and trust. CSA Images/Getty Images.

Ethics 135
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There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. We made a number of operational changes to the call center.

Metrics 135
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Should a CEO’s Bonus Be Based on Financial Performance Alone?

Harvard Business

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. Corporations are now taking a further step beyond objective metrics, which can be financial and nonfinancial, to include subjective measures — tagged as “soft.”

Financial 124