Remove Ethics Remove Metrics Remove Productivity
article thumbnail

Sustainability: The Growing Importance of ESG Metrics

Tom Spencer

Environmental, Social, and Governance (ESG) metrics have emerged as critical tools for companies to measure and communicate their sustainability efforts. These metrics are increasingly influencing business decision-making and thus shaping corporate reputation in a way that impacts customer loyalty and financial performance.

Metrics 78
article thumbnail

Is Your Company as Ethical as It Seems?

Harvard Business

The onus for ethical behavior falls first to the employee. Most companies talk a good ethics game and even make their goals public. Compensation should be tied to broad-based outcomes and include things such as customer satisfaction and product knowledge, in addition to success at closing deals. billion in inflated profits.

Ethics 72
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Foundational Skills for New Sales Hires: The Top 7

LSA Global

Yet too often, organizations f ocus too narrowly on product training and neglect the foundational skills for new sales hires to be set up for success. Foundational business sales training should include a primer on business acumen : key business drivers, financial metrics, and industry-specific trends.

Sales 62
article thumbnail

Ban These 5 Words From Your Corporate Values Statement

Harvard Business

90% of them reference ethical behavior or use the word “integrity,” 88% mention commitment to customers, and 76% cite teamwork and trust. Several words always come up in practically every discussion, no matter if the company is a large enterprise or a small business, B2B or a B2C, product or service, new or established.

Ethics 135
article thumbnail

There Are Two Types of Performance — but Most Organizations Only Focus on One

Harvard Business

Every step of the process was measured, and real-time metrics were easily accessible. When Bernstein hid a set of production lines from managers’ view, the performance of employees on those lines increased by 10% to 15%. They will represent the products more consistently. Metrics emphasized speed.

Metrics 135
article thumbnail

Mastering AI: A Strategic Guide for Business Leaders in the Digital Age

Chad Barr

For business leaders, this requires a balanced approach: leverage AI insights, but apply human oversight to ensure content, strategies, and decisions are fair, inclusive, and ethical. Innovation Acceleration AI can act as a catalyst for product and service development by identifying market trends and predicting future demands.

Tools 52
article thumbnail

The Most (and Least) Empathetic Companies, 2016

Harvard Business

As the newly released 2016 Empathy Index demonstrates, empathy, which is about understanding our emotional impact on others and making change as a result, is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee. This year we added a carbon metric.

Company 70