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Let’s look at some examples. Here are some excerpts from their résumés and profiles: PROFESSIONAL SUMMARIES Organizational change expert with 16 years of experience in large-scale technologyimplementations for the Fortune 500. Translation: turnaround expert. For example what problem was being solved?
For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area. Are processes/technologiesimplemented as part of a holistic strategy? Can they scale? Or on an ad-hoc basis?
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