article thumbnail

Best Practices in Client Relationship Management

Effective Managers

These may seem old fashioned, and it is a bit, but as a result the personal touch means a lot to clients. Measure and Track Performance Monitoring the effectiveness of your CRM strategies helps in making data-driven improvements: Key Metrics: Track metrics such as client satisfaction scores, retention rates, and net promoter scores (NPS).

article thumbnail

Optimizing Portfolio Profit through DIPP-guided Resource Allocation

Epicflow

His expertise spans a wide range of projects, from Fashion Model Barbie to avionics on the F-35. Stephen has introduced innovative methods and metrics to the project management discipline and has taught project management at universities and for organizations worldwide, including Siemens, Ford, Qatar Telecom, and the US Air Force.

Resources 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Call Length Is the Worst Way to Measure Customer Service

Harvard Business

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 123
article thumbnail

What Creativity in Marketing Looks Like Today

Harvard Business

However, recently they began to take a more holistic approach, focusing on lifetime value and their most profitable segment, the “fashionable spender.” ” This group looks across the business to gather behind-the-scenes information on the runway, newest clothing lines, and aspirational fashion content.

Marketing 134
article thumbnail

Do Independent Consultants Still Need Résumés?

Successful Independent Consulting

With LinkedIn and personal websites widely used to promote careers, the idea of independent management consultants having a printable résumé may seem old-fashioned. 6 new global process owners clearly identified and now accountable for monitoring process metrics to support the shift to a continuous improvement culture.

article thumbnail

How One Clothing Company Blends AI and Human Expertise

Harvard Business

An interface communicates the algorithms’ results along with more-nuanced data, such as the personal notes, to the company’s fashion stylists, who then select five items from a variety of brands to send to the customer. The fashion industry is no stranger to fast cycles of learning.

Company 70
article thumbnail

What the Best Transformational Leaders Do

Harvard Business

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.