Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 131

Metrics Engineering Efficiency Operations 131

Harvard Business

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 132

Industry Company Metrics Real Estate 132

Markovitz Consulting

MAY 19, 2021

We can argue over specific metrics, but we’d all agree that we have to account for physical as well as mental/emotional health. As with individuals, there will be disagreement over metrics, but clearly we have to consider financial performance, internal stakeholders (employees), and external stakeholders (community).

Company 124

Company Balance Sheet Metrics Engineering 124

Markovitz Consulting

OCTOBER 29, 2019

Culp has also shifted focus away from earnings per share, which was once the most important metric at GE. Under Culp’s leadership, EPS is viewed not as the end goal of the business, but rather the result of well-managed operations. What executive would advocate for ignorant, uninformed and disengaged workers?

Operations 100

Operations Journal Metrics Finance 100

Harvard Business

OCTOBER 17, 2018

Despite this lack of focused attention toward development of leadership capabilities in trainees, evidence suggests that leadership quality affects patients, healthcare system outcomes, and finances alike. impact of training on quality metrics) of their interventions.

Training 132

Training Training Leadership Healthcare 132

Harvard Business

OCTOBER 25, 2018

Among the findings: On average, HR leaders lag far behind other professionals in their ability to operate in a highly digital environment and use data to guide business decisions. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership.

Data 132

Data Talent Survey Recruiting 132

Tom Spencer

MAY 18, 2019

Operating Margins. After other selling, general and administrative expenses – including large scale marketing efforts from the ads you may see in the financial district – we get to the operating profit of the asset manager. As a general rule, higher AUM means a better operating margin for traditional asset managers.

Industry 113

Industry Real Estate Management Retail 113

Management Consulted

OCTOBER 30, 2016

Mechanical Engineering is the most operationally focused, in contrast to say Civil Engineering, where you are more focused on ideas such as land use instead of metrics and modeling. To be specific, a degree in finance shows that you not only know the numbers, but can communicate them in a way that is easy to understand.

Consulting 100

Consulting Engineering Finance Case Interview 100

Harvard Business

FEBRUARY 8, 2018

The complex calculations of the field known as Operations Research were enabled by mainframe computing. The cloud is also a common repository for the collection and analysis of new data, and the place where an increasing number of artificial intelligence operations, like image and speech recognition, are conducted.

Change Management 134

Change Management Management Software Productivity 134

Harvard Business

JUNE 14, 2016

But to me, the most fascinating thing about the whole initiative is the organizational mindset shift it’s creating: a realization about the value of getting smarter about how — and where — operations use energy. Operations in a Connected World. This black box approach can’t last. Insight Center.

Energy 70

Energy Company Operations Metrics 70

Harvard Business

JUNE 8, 2018

This notion, that risk is a desirable feature, can seem like sacrilege to anyone who’s taken an introductory finance course. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics. Analysts increasingly rely on non-GAAP metrics.

Financial 75

Financial Report Cash Flow Metrics 75

Harvard Business

OCTOBER 17, 2017

PFK tracks data across all the more than 20 AHRQ Pediatric Quality Indicators , as well as metrics on utilization , which has led to improved quality of care and cost savings among its Medicaid population of children. PFK is now working on expanding its strategy to address the health needs of children with disabilities.

Efficiency 127

Efficiency Metrics System Development 127

Harvard Business

NOVEMBER 27, 2018

We have algorithms for recommender systems, merchandise buying, inventory management, relationship management, logistics, operations — we even have algorithms for designing clothes! They work towards clear goals and they are focused on and accountable for achieving certain performance metrics.

Data 123

Data Engineering Metrics Resources 123

Tom Spencer

JUNE 21, 2024

In my journey from university to the professional world, I, like many of my peers, initially gravitated towards the allure of prestigious roles in consulting or finance. In my role as a product manager, this involved devising new tools, KPI metrics, and solutions, fostering a culture of innovation and creative problem-solving.

Transportation 89

Transportation Engineering Resources Productivity 89

Harvard Business

DECEMBER 15, 2017

Based on our experience of working with numerous companies operating in India across different industries, we find that a simple yet powerful four-step framework helps companies effectively prioritize markets in the country: Step 1: Measure risk-adjusted opportunity. Step 2: Measure operating environment.

Strategy 71

Strategy Strategy Strategy& Operations 71

Harvard Business

JUNE 26, 2018

Companies need to institutionalize innovation rather than expect it to simply flow forth from intrapreneurs operating within existing structures. To start, innovation must be recognized as a permanent function of a successful company, just like other business functions such as accounting, operations, sales, and finance.

System 82

System Talent Research Resources 82

Harvard Business

AUGUST 21, 2017

It wasn’t until I moved to Paris in 1997 to become Finance Manager for Disney Consumer Products Europe, Middle East, and Africa that I experienced someone setting a non-negotiable boundary for herself. You can verbally communicate this with your team, role model it, and create organizational operating principles around it.

Boston Consulting Group 133

Boston Consulting Group Study Conference Survey 133

Harvard Business

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. Investors, therefore, look not just for reported revenues but for drivers behind the revenues, especially because digital companies’ operating activities often differ from their revenue-generating activities.

Financial 70

Financial Report Company Metrics 70

Rick Conlow

JANUARY 2, 2023

They operate in a bubble and do not attend the party. A finance executive said this of the decades-old corporate attitude, “We are GM. A global IBM study found that 33% of CEOs had engineering degrees and another 15% had finance degrees. CEOs focus on data, facts, figures, and metrics. We know everything.

Study 88

Study Emotional Intelligence Leadership Finance 88

Harvard Business

DECEMBER 7, 2017

These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. In both cases, social and environmental metrics matter for the business’s financial success. Index funds can be a force for sustainable capitalism.

Chemicals 71

Chemicals Industry Metrics Financial 71

Progressus

OCTOBER 20, 2023

These metrics provide the foundation for more outcome-oriented engagements, leveraging real-time data to secure contracts, monitor progress, and demonstrate the value of client investments. Which Metrics Are Essential for Professional Services Firms?

Cash Flow 52

Cash Flow Metrics Resources Sales 52

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 134

Methodologies Culture Company Metrics 134

Harvard Business

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. These situations involved complex assignments focusing on strategy, product development, business operations, and financial management.

Management 132

Management Leadership Culture Development 132

Harvard Business

OCTOBER 11, 2017

Value ceased to be a side initiative or something driven solely by top-level finance and executive leaders. The clinical team works together with finance and quality-measurement staff to update this box score every week. The visual management board.

Management 71

Management System Data Finance 71

Harvard Business

JUNE 1, 2016

Digital transformation halts, or fails, for many reasons—but most often it’s because minor changes at the surface level do nothing to affect the fundamental operations of a company. Consider your guiding principles, time and capital allocation patterns, and the key metrics that you track.

Industry 70

Industry Metrics Transportation Strategy 70

Harvard Business

JULY 11, 2017

Doing digital M&A right means upending the way most companies approach financing, due diligence, and merger integration. Let’s start with financing the deal. Meanwhile, because digital targets tend to be expensive, acquirers are limited in their ability to use stock to finance a deal. Sponsored by DXC Technology.

Company 71

Company Finance Advertising Tools 71

Kates Kesler

JULY 2, 2015

The “global operating model” (GOM) is the means to manage this complexity, this tension, this need for both leverage and agility. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

Enterprise 50

Enterprise Operations Agile Metrics 50

Harvard Business

APRIL 20, 2016

The manufacturing team could split operational discussions about issues on a line or scrap rate concerns from discussions about progress on the introduction of a new line. In a manufacturing operation, that operations meeting might even be a daily huddle, whereas the big projects could be discussed bi-weekly or monthly.

Meeting 70

Meeting Operations Efficiency Leadership 70

Management Consulted

DECEMBER 26, 2016

Operational worldwide, Uber offers its transportation network services in 58 countries and over 300 cities. For positions like Operations and Logistics Manager (or something more business focused), you will have to take a 2-hour timed analytical test after your phone interview. 28% of Management Consultants Pursue Finance.

Culture 100

Culture Case Interview Interviews Transportation 100

Kates Kesler

NOVEMBER 29, 2015

After working closely with over twenty large US and European-based global companies during the past ten years, we have concluded the problem is not in the fundamental design of these operating models. The metrics and reward systems in the company make it clear that this kind of collaboration is expected. Amy Kates & Greg Kesler.

Enterprise 50

Enterprise Metrics Operations System 50

Asamby Consulting

MAY 12, 2022

There comes the time where you as the CEO need to step back from operative work and become more strategic. But without a doubt, having a COO in your startup will help to build a stable operational basis for future growth. Harvard Business Review) However, for many of our clients, the CEO and founder plans to get out of operations.

ROI 52

ROI Operations Financial Leadership 52

Kates Kesler

JUNE 11, 2014

He reset collaborative P&L metrics and business review processes, shared by the region leaders and the global product leaders, to form tight “business handshakes,” that he regards as the center of a granular set of growth strategies. PepsiCo is a $65B food and beverage giant, with a dozen global brands, operating in 190 countries.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Harvard Business

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. Inside the digital factory , human operators must now take on high value-added supervision and control tasks, while the machines operate independently. Shift 3: See people as multipliers of value.

Strategy 70

Strategy Strategy Strategy& Agile 70

Harvard Business

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 70

Enterprise Metrics Retail Productivity 70

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 70

How To Healthcare Operations Leadership 70

Harvard Business

AUGUST 23, 2018

Truth is, you can have the right portfolio of investments, the right metrics and governance, the right stage-gate development process, and the right talent on the right teams — but if you don’t design the right handoffs between your teams, all of that planning falls apart. But a sickening number of those investments fail.

How To 70

How To Film Productivity Development 70

Harvard Business

OCTOBER 5, 2018

Using this approach to build each new Medicaid team, we then armed the primary care team with the operating structure, data, and incentives needed to create engagement with our patients wherever they are, enveloping them with compassion and the latest in evidence-based care. Our primary care clinicians operate in multidisciplinary teams.

Metrics 70

Metrics Data Resources Operations 70