Rick Conlow

MAY 31, 2023

This results in missed opportunities for new products, process improvements, or creative solutions to challenges. Poor Leadership: Many leaders at the top come from a finance background and this inhibits their focus on people. Others just do not care. They value power, money, and influence over people and purpose.

Training 99

Training Training Leadership Resources 99

Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 34

Operations Culture Deloitte Accenture 34

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks.

Metrics 52

Metrics Engineering Efficiency Operations 52

Harvard Business

AUGUST 2, 2018

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 52

How To Case Study Case Studies Finance 52

Harvard Business

OCTOBER 23, 2018

While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. When it comes to manufacturing, the country has lost the capacity for “learning by doing.” simply couldn’t provide.

Engineering 38

Engineering Government Automotive Research 38

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Healthcare 28

Healthcare System Insurance Insurance 28

Effective Managers

NOVEMBER 19, 2024

But this mindset can lead to missed opportunities—whether it’s untapped markets, process improvements, or efficiencies that could significantly increase ROI. It’s easy to assume that if growth is steady, there’s no need to make significant changes or seek out new strategies. This diversity of thought is critical.

Groups 52

Groups ROI Efficiency Process Improvement 52

Harvard Business

JUNE 20, 2017

Multinational companies operating in Mexico are facing a great deal of uncertainty. Companies would like to see process improvements and better infrastructure at the border to reduce costs to import. Multinationals are heavily pushing for either minor tweaking to the agreement or a modernization of NAFTA.

Intellectual Property 32

Intellectual Property Industry Marketing Policies 32