Harvard Business

NOVEMBER 7, 2018

Recently the Chief HR Officer for a healthcare firm asked us to identify the best new framework for leadership that she could use to train and develop a cadre of high potentials. Gary S Chapman/Getty Images. While taking these actions, Macia also was learning about her own leadership, what worked and what she needed to do differently.

Leadership 132

Leadership Handbook Healthcare Emotional Intelligence 132

Harvard Business

DECEMBER 17, 2018

Inspired by John Kotter’s dual-operating structure model, we asked all of these employees to maintain their “day jobs” within the established hierarchy, while also using 5-10% of their time to work on fast-cycle, informal innovation projects across silos. More than 600 were selected.

Company 131

Company Agile Training Training 131

Harvard Business

JUNE 8, 2017

It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. Purchasers of healthcare services encounter widely disparate charges across different healthcare delivery systems for equivalent surgical procedures, varying by up to 40%.

Healthcare 71

Healthcare System Insurance Insurance 71

Kates Kesler

JUNE 11, 2014

Royal Dutch Philips is a $20B diversified consumer electronics, healthcare, and lighting products company. He reset collaborative P&L metrics and business review processes, shared by the region leaders and the global product leaders, to form tight “business handshakes,” that he regards as the center of a granular set of growth strategies.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Harvard Business

NOVEMBER 23, 2016

In healthcare, change is even harder than in most industries. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change.

How To 70

How To Healthcare Operations Leadership 70

Harvard Business

MAY 3, 2018

The operating room is one of the most resource-intensive environments in our health care system. We developed Operating Room Cost Accountability (ORCA), a tool that compiles an itemized list of supplies used for each procedure a surgeon performs. In other words, it provides surgeons with cost data for the resources under their control.

Operations 72

Operations Data Tools Metrics 72

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. We also need to give patients a voice in how health care is delivered.

Metrics 70

Metrics System Healthcare Culture 70

Harvard Business

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. These are all very different strategic needs requiring different implementation approaches and performance metrics. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Retail 71

Retail Strategy Strategy& Strategy 71

Harvard Business

DECEMBER 15, 2017

Policies relating to infrastructure development, land and labor, healthcare, and transport fall under the purview of the states—as do most licensing and permitting. Step 2: Measure operating environment. The business and operating environment varies remarkably across states.

Strategy 71

Strategy Strategy& Strategy Operations 71

Harvard Business

OCTOBER 9, 2017

The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. In this complex, fraught situation, people need a compassionate guide — a wise, comforting sherpa who knows the mountain, the risks of various routes, the viable contingency plans.

Guidelines 133

Guidelines Efficiency System Meeting 133

Management Consulted

OCTOBER 16, 2016

However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. In 2005, they acquired Strategic Management Group, Inc; a collection of investment companies with holdings in healthcare and biotech as well as other areas. Healthcare. Accounting.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

AUGUST 1, 2018

How companies are using artificial intelligence in their business operations. Combine traditional machine learning metrics with fairness measures. Anchoring bias may lead to over-reliance on the first piece of information examined. So how can we mitigate bias in machine learning? Insight Center. Adopting AI. Sponsored by SAS.

Data 123

Data Training Training Metrics 123

Harvard Business

NOVEMBER 1, 2017

One of the key metrics that the Omada program tracks is participants’ weight. In addition, they retain contact with their initial cohort and can interact with people in others as well (to make a wider range of support and experiences available).

Wireless 159

Wireless Study Pharmaceuticals Groups 159

Management Consulted

DECEMBER 26, 2016

Operational worldwide, Uber offers its transportation network services in 58 countries and over 300 cities. Employees are offered unlimited paid time off, restricted stock units, and healthcare benefits that Uberites rave about. ———– History & Culture.

Culture 100

Culture Case Interview Interviews Transportation 100

Management Consulted

OCTOBER 30, 2016

Mechanical Engineering is the most operationally focused, in contrast to say Civil Engineering, where you are more focused on ideas such as land use instead of metrics and modeling. If all you have is trading, investment, and financial experience on your resume, the firms will wonder how interested you are in business operations.

Consulting 100

Consulting Engineering Finance Case Interview 100

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Broader Critique of Singular Metrics The issue with NPS is not unique. Read the original here.

Metrics 20

Metrics Analysis B2C B2B 20

Harvard Business

OCTOBER 11, 2017

The “lean accounting” method for measuring real, unallocated costs used came from the Institute for Healthcare Improvement and one of us (Brian). Value ceased to be a side initiative or something driven solely by top-level finance and executive leaders. The visual management board.

Management 71

Management System Data Finance 71

Harvard Business

OCTOBER 5, 2018

Using this approach to build each new Medicaid team, we then armed the primary care team with the operating structure, data, and incentives needed to create engagement with our patients wherever they are, enveloping them with compassion and the latest in evidence-based care. Our primary care clinicians operate in multidisciplinary teams.

Metrics 70

Metrics Data Resources Operations 70

Harvard Business

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. The innovation and operations teams must work together and negotiate the use of these resources. Protect the work.

Case Interview 70

Case Interview Insurance Insurance System 70

Progressus

OCTOBER 25, 2023

You know, those same disruptive forces redefining all sectors from manufacturing and retail to healthcare and tech. For example, finance teams must be able to draw on information from the entire business – projects, operations, sales, marketing, HR, along with external sources that put internal data in context – to make decisions quickly.

Data 52

Data Agile Tools Talent 52

Harvard Business

OCTOBER 16, 2017

At monthly review and analysis meetings, clinic chiefs and the Army service-line-management team discuss selected metrics and ways to improve performance. These productivity reports are shared with all providers, promoting transparency across the health care system.

System 71

System Data Meeting Report 71

1 to 1

MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We It’s our vision to bring those data together because in healthcare, the stakes are different with healthcare worker burnout,” said Alpa Vyas, chief patient officer, Stanford Health Care.

Report 26

Report Healthcare Airlines Journal 26

Harvard Business

OCTOBER 23, 2017

“I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy. It was definitely the PCE and the family against me.” It was also the only medical center to have the patient care executive role.

Case Study 71

Case Study Case Studies Study Case Interview 71

Harvard Business

MARCH 2, 2018

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. An alternative emerging at healthcare institutions worldwide is human-centered design and co-creation, a set of approaches that can accelerate and humanize healthcare innovation.

Healthcare 127

Healthcare Metrics Engineering Financial 127

Harvard Business

JUNE 18, 2018

Melissa Waters, CMO of Lyft, says “Any customer these days is asking for transparency on what a company stands for and why they operate. It must be woven into a company’s operational fabric. “We start with purpose, to transform healthcare, then we map that purpose to goals and metrics.

Marketing 140

Marketing Metrics Healthcare Company 140

Harvard Business

MAY 24, 2017

Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. While Jess didn’t get her care at Kaiser Permanente, we are working to improve on this metric. By the end of this year, we hope to grow that number to 25%.

Metrics 131

Metrics Education Operations System 131

Harvard Business

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow.

Comparison 134

Comparison Financial Report Data 134

Management Consulted

JULY 19, 2015

Are there any other suggestions you have for financial healthcare, and pharma cases? So remember, even though it’s healthcare there are still customers and competitors, and markets that you have to consider. And there’s still company operations. And for every company, it always comes down to profitability.

Interviews 100

Interviews Case Interview Bain Finance 100

CaseInterview.com

FEBRUARY 7, 2019

It is known for its leadership in life sciences and healthcare. LEK benefits and perks include healthcare (with dental and vision) and a 401k. LEK operates in an intense, associate-heavy case team structure. It provides a broad base of operational and strategic knowledge to consultants. Compensation Outlook.

Oliver Wyman 81

Oliver Wyman Boston Consulting Group Consulting Bain 81

Harvard Business

OCTOBER 17, 2017

PFK tracks data across all the more than 20 AHRQ Pediatric Quality Indicators , as well as metrics on utilization , which has led to improved quality of care and cost savings among its Medicaid population of children. PFK is now working on expanding its strategy to address the health needs of children with disabilities.

Efficiency 127

Efficiency Metrics System Development 127

Harvard Business

AUGUST 8, 2016

Nearly 65 million surgical operations were performed last year in the U.S., resulting in an estimated 200,000 deaths from complications or other post-operative issues. Older procedures required cutting large openings to operate on a patient (e.g., Waves of Innovation in Surgical Quality and Safety.

Operations 70

Operations Research System Culture 70

Harvard Business

JUNE 13, 2016

It could prompt collaboration and agreement on achieving a good outcome — a health state of a patient resulting from healthcare — and metrics to define it, something pharma and physicians have clashed over in part because, well, it’s hard.

Pharmaceuticals 70

Pharmaceuticals Sales Marketing Report 70

Organizational Talent Consulting

AUGUST 7, 2023

The purpose includes creating value for customers, investing in employees, dealing fairly with suppliers, and supporting the communities where corporations operate. Leaders must be able to operate both within and upon the organization's culture. Leaders need to be able to operate within and upon an organization's culture.

Culture 52

Culture Financial Leadership Deloitte 52

Epicflow

JANUARY 30, 2025

Portfolio health metrics to track progress, budgets, and risks across projects. Reporting and Analytics Advanced reporting with customizable metrics for decision-making. Monday.com Monday.com is a popular work operating system that provides a flexible and visual platform for project and portfolio management.

Tools 130

Tools Software Efficiency Resources 130