CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success
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OCTOBER 11, 2021
Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. How to improve CSAT. How to improve CES. What is a CSAT rating?
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