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These self-starters need no external cues to help a co-worker learn a new skill; offer suggestions for processimprovement; recruit a new employee; or volunteer for an assignment. Some people are intrinsically motivated to exceed their job descriptions in order to support organizational goals. Sponsored by Korn Ferry.
A good business consulting company can offer help in the recruitingprocess, which includes taking part in screening the job description, recruiting channels, analyzing the turnover rate, etc. Second, the consulting firm you are looking for should understand your line of business, regarding industry and function.
High turnover incurs costs for recruiting, training, and onboarding new employees, as well as potential disruptions to workflow and productivity. This results in missed opportunities for new products, processimprovements, or creative solutions to challenges.
In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the contact center industry is not exempt. Meeting employee needs and equipping them with the right tools with be critical in 2022.
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